Stephanie E. Parker

**** ******** *** *********, ** 37216 615*601*5779 cell phone

CORE STRENGTHS

Accurate Message Taking Computer Skills Professional

Appearance

Appointment Management Petty Cash Excellent

Verbal & Written Skills

Call Screening Word Processing

Outstanding Customer Service

EMPLOYMENT

Patient Care Representative

Diabetes Care Club 2007-Present

Brentwood, TN

. Contact patients for reorder of diabetes supplies

. Assist patients with set up of diabetic meter(s)

. Answer multi-phone lines both incoming/outgoing

. Input data into computer aided system

. Daily quota for outbound calls to patient and doctor's offices nation

wide

. Fax doctor(s) physician order

Dispatch Specialist I.

Dish Network Satellite Company 2006- 2007

Nashville, TN

. Answered multi-phone lines and routed incoming customer calls

to appropriate location

. Ensure customers have obtained all necessary documentation

prior to time of installation

. Called customers before to notify them of any delays and

arrival times

. Follow-up with customers to ensure one hundred percent

customer satisfaction

. Updated dispatching grid based on CSG E-Connect reporting

system

. Organized information through spreadsheets to illustrate

installation activity

. Performed extensive data entry, word processing, and use of

spreadsheets

Private Duty Nursing 2005- 2006

Nashville, TN

. Planned and prepared meals

. Assisted with personal care

. Assisted with physical therapy

. Provided transportation to and from the doctor(s) office

. Acted as an liaison between the patient and vendors within the

Belle Meade community

Operations Technician 2002-2004

Metropolitan Airport Authority, Nashville, TN

. Emergency Communication liaison

. Reported sensitive data to law enforcement personnel via NCIC

. Security surveillance utilizing cameras and close circuit TV

. Reported to management emergencies that occurred on airport

properties i.e. natural disaster, aircraft incidents etc.

. Input data into computer report writing system as it relates to

company personnel, tenants and general public

Customer Service Representative 2002-2002

Comcast Cable Company, Nashville, TN

. Acted as liaison between Comcast and the general public

. Dealt with customers questions in regards to bill payments

. Trouble shot customers complaints related to cable boxes and

modems

. Marketed cable and internet products

Police Operations Technician I. 2001-2001

Metropolitan Police Department, Nashville, TN

. Created, maintained and organized confidential files

. Compiled and processed official documents and forms

. Acted as a public relations liaison

. Assisted the public and police officers in obtaining police

reports

. Verified information regarding NCIC entries on a local and

national level

. Maintained radio communication with officers in the field

. Acted as an emergency backup link for 911 back up operations

during communication overflow

General Office Assistance 2000-2001

Woods Personnel, Nashville, TN

. Performed light typing

. Sorted and filed company documents

. Answered multi-phone lines

Machine Operator 1996-2000

Aladdin Industries, Nashville, TN

. Performed machine assembly and operation relative to

manufacturing of products

. Quality check of manufactured products

. Packed and shipped products

References Available Upon Request

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