Human Resources Customer Service

Tasha Taylor

**** ***** **. ******, ** *****

Gurnee, IL 60031

Phone: 847-***-***** Email: abhgc8@r.postjobfree.com

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PROFESSIONAL SUMMARY

Human Resources professional that is highly dedicated, solutions focused

and effective in partnering with leadership to influence employee

achievement and organizational goals. Proven performer with over 10 years

of generalist human resources and recruiting experience.

PROFESSIONAL EXPERIENCE

CVS Caremark, Mount Prospect, IL

Analyst, Human Resources 2009 -

Current

Specialist, Human Resources 2007 -2009

HR Coordinator II 2005 -2007

HR Generalist supporting PBM Mail operations of approximately 950 employees

in Northern, IL. Serve as Human Resources Business Partner for Mail Order

Pharmacy, Regional Order Creation Center, Repackaging Facility, and

Specialty Pharmacy for a Fortune 20 provider of prescription and pharmacy

benefit management services.

. Assist business leaders with strategic initiatives to meet organization

goals, and assist in development, implementation and interpretation of

employee policies and procedures.

. Full life cycle recruiting for exempt and non-exempt positions including

high volume recruiting during ramp-up periods; Organize job fairs and

open houses events to attract candidates.

. Facilitate new employee orientation and on boarding process

. Manage employee relations issues by partnering with leadership and

ensuring compliance with company guidelines; prepare and deliver

progressive corrective action and performance documentation.

. Manage exit interview process and analyze turnover data.

. Partner with business leaders on performance management tools and

processes, assist with performance improvement plans, and make

recommendations on performance issues.

. Keep abreast of employment laws and legal trends. Work effectively with

legal counsel, as necessary relating to employment law matters.

. Mentor to Human Resources Intern.

. Create, maintain, and update various reports for site and organization

senior leadership teams.

. Serve as site liaison between employees and corporate HR Call Center and

organize annual benefits fairs

. Ensure compliance to State and Federal requirements. Prepare yearly

OSHA requirement documentation.

Significant Accomplishments

. Oversaw governmental audit which resulted in a successful audit.

. Partnered with site leadership to successfully close one of Caremark's

facilities.

. Project leader for All HR Team Engagement Survey to Improve Reward and

Recognition Program.

. Analyzed recruitment process and improved efficiencies which resulted in

cost savings.

Hewitt Associates

HR Specialist 2004 -2005

Served as the administrative leader for the client, Goldman Sacs, as their

main day to day point of contact. Reviewed and understood the benefit plan

rules using information from a variety of resources.

. Provided direction and guidance to Customer Service Reps.

. Provided a variety of HR services and solutions to employees,

managers, Human Capital Managers and various third party contacts,

including workforce administration, employee relations, and

compensation.

. Served as point person for benefits related concerns.

. Partnered with team management to develop solutions to improve service

delivery.

. Facilitated Client Specific Training based on needs assessment.

Baxter Healthcare Corporation

HRIS Coordinator 2002 -2004

Maintained employee data for all U.S. and Puerto Rico locations, while

partnering with fellow HR practitioners to ensure data integrity and

efficiency.

. Coached and counseled HR staff on proper business practices and

procedures.

. Diagnosed, analyzed and resolved data management and payroll issues.

. Analyzed incoming data received from HR partners to determine validity

and reasonability

. Interpreted, educated and counseled employees on general HR policies &

procedures.

. Educate HR staff of policy and system changes.

. Maintained training database.

. Provided technical support for Employee Self Service users.

Teradyne Broadband Test Division

Human Resources Specialist 2000-

2002

Provided generalist and recruitment support to one of the leading

automatic test equipment companies.

. Managed the administration of Employee Benefits.

. Responsible for all aspects of annual enrollment and on-going benefits

administration.

. Responsible for disability claims and processes.

. Managed College Recruitment process; screening, interviewing and

extending offers to college recruitment candidates.

. Maintained and tracked recruiting statistics including cost and

number of open requisitions.

. Conducted New Hire Orientation and managed on-boarding process

. Trained employees in areas of safety, policies and procedures.

Morgan Stanley Dean Witter/Discover Financial

Corporate Card Administrator 1997-

2000

. Administered Company Corporate Card benefit for 4000 + employees.

. Conducted 401K meetings and Health Benefit Fairs.

. Researched and resolved issues for health and group benefit coverage.

. Processed employee benefit forms during open enrollment and throughout

the year.

EDUCATION

Southern Illinois University

Bachelor of Science Degree in Workforce Education Anticipated May 2011

Daisy Brooks Resource Center

Instructional Internship

. Assistant instructor in Basic Office Skills Class

. Delivered instructor led training sessions to 10 students.

. Utilized proper methods and procedures to develop curriculum.

. Constructed lesson plans for Microsoft Office 97 computer programs.

. Assisted with resume writing and career coaching.

. Identified future training opportunities based on student progress

SKILLS

Brassring, Peoplesoft, Res Trac, Ceridian, KRONOS, and Microsoft Office

Systems

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