Kristin A. DeNinnis

*** **** *****

Blue Bell, Pennsylvania

267-***-****

abhgc6@r.postjobfree.com

Objective: Planning on moving to Las Vegas to enhance my strong

business communication skills through an Assistant

Account Executive position at Appleone.

Education: Temple University

Philadelphia, PA

Bachelor of Arts in Communications

January 2010

Work

Experience: Customer Care Associate

Health Advocate, Plymouth Meeting, PA

February 2010-Present

. Assisted members with locating primary care physicians and

dentists in their requested area

. Accurately documented geographic and insurance related

information into a computer system

. Answered and assessed incoming calls from members to assist

with navigating the healthcare system

. Identified options and resources to assist members with

insurance claim issues and medical benefit questions

. Followed up with members in a timely manner with information

pertaining to provider searches and claims cases

. Facilitated medical records to and from providers upon

request of a member

. Organized and uploaded billing documentation for claims cases

. Mentored new employees by listening in on phone calls and

evaluating overall progress

. Reviewed HIPPA authorization forms with members to ensure

that all private health information was filled out correctly

. Guided members through the registration process to obtain a

wellness coach through an online portal system

Bookkeeper/Cashier/Barista

November 2006-July 2008

Barnes and Noble, Montgomeryville, PA

. Categorized and shelved multiple books in alphabetical order

. Assisted customers with inquiries by using the computer

database to research authors

. Operated a cashier system

. Prepared beverages and food

. Actively encouraged customers to apply for a membership card

Hostess/Receptionist

May 2004-November 2006

Blue Bell Inn, Blue Bell, PA

. Greeted customers upon entering the restaurant

. Directed customers to their table

. Answered the telephone and recorded all reservations

. Signed out servers by collecting and distributing money at the

closing of shifts

. Assisted the cooks by running grocery errands when needed

Skills: Microsoft Word, PowerPoint, and Excel

References: Available upon request

Contact this candidate