Customer Service Insurance

Debra R. Davis

*** ******** *****, *******, ** **758

Home: 256-***-****

Cell: 256-***-****

abhgai@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results-oriented Legal Professional with significant experience contributing with a fast-paced

environment. Expertise includes several years of combined Legal, Administrative, Customer Service and

Entrepreneurial experience. Currently seeking a Paralegal position that would be both challenging and

rewarding. Highly effective communicator with the ability to analyze large volumes of information

while paying close attention to detail. Demonstrates excellent client facing skills with the ability to work

either independently or as a team member. Analytical decision maker with excellent problem-solving

skills. Outstanding computer skills, including, MS Office and Westlaw.

PROFESSIONAL EXPERIENCE

Madison Formals & Tuxedo, Inc. Madison, AL February, 2005 – March, 2011

Greystone Bridal & Boutique, Inc. Hoover, AL

President/Owner

• Managed day-to-day operations of a successful upscale Formalwear business from planning to

purchasing.

• Established a large clientele that was supported strictly by 60% customer referral.

• Developed, implemented and enforced internal company policies and procedures.

• Effectively managed and directed a team of six employees, responsible for meeting with vendors,

processing all company correspondence, inventory, scheduling, and payroll.

• Developed and implemented strategic marketing plans that resulted in the business being successful.

• Created special promotions, designed and printed all outdoor advertising.

• Responsible for the recruitment and training of all new hires.

Dish America, Kennesaw, GA August, 2002 – January, 2005

Office Manager

• Performed administrative and office management duties necessary to support the management team

of this satellite business along with effectively managing a team of over ten employees.

• Performed both Accounts Payable and Accounts Receivable duties, processed company payroll, petty

cash, and other financial responsibilities for the company under tight time constraints.

• Developed and revised forms to match changing business needs.

• Established office procedures, implemented filing system, trained and supervised office staff.

• Processed draws, scheduled satellite appointments, processed invoices, purchase orders and resolved

all customer service issues regarding service.

Fleming & Hall Insurance, Alpharetta, GA November, 2000 – July, 2002

Insurance Claims Assistant /Check Processor

• Assisted with ensuring that incoming insurance claims were valid, and settlements were made

according to company practices and procedures.

• Set up insurance files for new claims in a high volume environment.

• Prepared adjustment reports and processed final payment on claims.

• Assisted with follow/up with lawyers and doctors to discuss the insurance claim in a timely fashion.

Kaufman & Rothfeder, P.C., Montgomery, AL January, 1997 - October, 2000

Legal Assistant/Credit/Collections Specialist

• Performed skip tracing request, processed garnishments, filed lawsuits and processed judgments.

• Performed legal research for assets, prepared accounts for litigation, scheduled and set up payment

agreements.

• Prepared reports for attorneys and set up new customer files accurately.

• Responsible for filing, ordering office supplies and company correspondence.

• Scheduled new client’s appointments, processed payments and invoicing.

EDUCATION

Bachelors of Science, Criminal Justice

Colorado Technical University, Colorado Springs, CO

Graduation Date: September, 2012

Associate of Science in Paralegal Studies

Graduated with Honors, G.P.A.3.58

Colorado Technical University, Colorado Springs, CO, February, 2011

Associate of Science/Office Administration

Alabama State University, Montgomery, AL August, 1985

PROFESSIONAL AFFILIATIONS

Member of Colorado Technical University Alumnus, 2011

SKILLS SUMMARY

*Computer Savvy *Report Preparation *Payroll *Concur Travel

*Customer Service *Billing/Collections *Word Processor *Data-Entry

*Skip Tracer *Loan Processor *Advertising *Payment Processor

*PBX Operator *Westlaw *Lexis-Nexis *Legal Researcher

*Typing 65 wpm *CaseMap

COMPUTER SKILLS

Microsoft Office – Word, Excel, Access, PowerPoint and Outlook Express

Available for Travel/Relocation

Contact this candidate