cynthia l. henkel
***** ******** **. 714-***-**** (H)
Garden Grove, CA 92840 714-***-**** (C)
abhg99@r.postjobfree.com
liability insurance professional
A Liability Insurance Professional with experience in data entry and
processing borrowers liability insurance exceptions. Interface with agents
and insurance companies to insure continuous coverage and avoid lapsed.
Work Independently Hard Worker
Good Attitude Eager to Learn
PROFESSIONAL EXPERIENCE
assurant property specialty, Tustin, CA 2003-2009
Processor
Making payments, correction, cancellations and reinstatements to borrowers
mortgage insurance for both escrowed and non-escrowed policies with
different homeowners insurance companies.
. Working with the trainers during training classes.
. Being a SME for our department.
. Help with procedures for new program.
national water & power, Santa Ana, CA 1999-2003
Billing Generator
Entered resident information for billing of utility bills to be sent to
residents at large apartment complexes. Also verified billing information
before utility bills were printed.
temporary agencies: 1998-1999
select temporary, Anaheim, CA
Temporary Employee
Nextel - Entered contract to be filled.
Boise Cascade - Entered supply orders for Boise supply customers. I also
took orders over the phone.
apple one, Orange, CA
Temporary Employee
Data entry for CalOptima, 3 months at National Water & Power.
ingram micro, Santa Ana, CA 1994-1998
Sales Training Admin.
Responsible for booking rooms, ordering supplies, keeping a database of all
Sales Reps. The programs I used most were MS Excel, MS Word, MS Publisher,
MS Access and a program called Registrar.
Senior Data Entry Clerk
Responsible for Phone Stats for Sales Representatives, using an Access
database. Responsible for the Branch Listings and other reports for the
Sales Directors, using Excel. Typed (using MS Word) thank you letters for
one of the Branches using Mail Merge. Backed-up for the Sales Operators on
the Sales Phones.
appleone employment, Tustin, CA 1993-1994
Clerk Typist
Responsibilities for typing, separating reports, delivering mail and
supplies for the Sales Department at Ingram Micro.
the restaurant enterprises group, inc., Irvine, CA 1988-1993
Accounts Payable Clerk
Responsible for paying bills on a weekly basis for restaurants assigned to
me.
time savers temporary agency, Irvine, CA 1987-1988
Temporary Employee
Temp jobs doing data entry. Assigned all types of data entry work at
different companies.
pacific mutual life insurance co., Costa Mesa, CA 1980-1987
Data Conversion Specialist
Updated programs and wrote new ones to be used. Also transferred work onto
tape to send to the computer room.
I have worked in the data entry field since January of 1971 at many
different companies in both Los Angeles and Orange Counties.
EDUCATION
West Coast Trade School, Lynwood, CA
Rio Hondo Junior College, Rio Hondo, CA
Saddleback Community College, Irvine, CA (now called Irvine Valley)
technical skills
MS Office, MS Access