Quality Assurance Customer Service
Resume:
Gregory Geedy
Harrisburg, PA ****0
abhg90@r.postjobfree.com
Cell: 717-***-****
Home 717-***-****
Objective: The main focus of my experience has been in the areas of
Customer Service and Management. In addition to variety of positions, I
have also completed formal training in Supervisor, Management and Customer
Service training courses. I believe my skills in these areas, along with a
positive attitude, will provide a strong base from which to continue my
career. I welcome continued learning experiences, which will enable me to
advance to higher positions.
Work History:
City Of Harrisburg 911 Supervisor Dispatcher Aug 17, 2009 to Present
Harrisburg PA
As a Telecommunication Supervisor/Wage Grade 8, I am responsible for
ensuring that accurate information is received and submitted, along with
handling customers in a professional manner. Ensuring the calls are
entered, prioritized and dispatched in a timely manner.
Campus Door Call Center College Loans February 1, 2006 to May 11 2009
Carlisle, PA
As a Operational Supervisor. I lead a team of 15 to 20 representatives that
handled all aspect of the loan processing from taking phone applications to
processing all paperwork associated with the student loans, such as
clearing the identity and looking for any fraud issues, reading the credit
reports, following up with the applicants to ensure their loan was
processed in a timely manner. Handling customer complaint as well as any
comments they had. Answering any billing questions the customer may have.
Motivating and coaching the representatives. Underwriting- reading and
understanding the credit report from Trans Union. Quality Assurance of all
paperwork and Live Monitoring of incoming phone and outgoing phone calls.
Motivating and coaching the representatives. Interviewing and hiring of new
employees along with training new representatives. Tracking each
representative's productivity performance and establishing goals for them.
Over Night Transportation September 7, 2005 - January 31, 2006
Mechanicsburg, PA
Loading and unloading semi's, taking inventory of product as well as
packing inventory for shipment. Forklift certified.
Lowe's May 14, 2005 to Sept 5, 2005 Mechanicsburg, PA
Delivering appliances to customer homes, as well as setting them up for the
customer. Inventory of store products, along with forklift and cherry
picker certified.
Sprint Communication Internet Call Center Oct 16, 2004 to May 11, 2005
Carlisle, PA
As a Tech Support Level II, I was responsible for trouble shooting the
internet and the customer computer issues Answering all question on billing
upgrading the packages, installing and troubleshooting the software
associated with the customer computers.
Adelphia Communication Internet Call Center Oct 12, 1999 to September 22,
2004 Coudersport, PA
As a Operational Supervisor, I lead a team of 20 to 30 representatives. Who
was responsible for trouble shooting the internet and the customer computer
issues Answering all question on billing upgrading the packages, installing
and troubleshooting the software associated with the customer computers. .
Handling customer complaint as well as any comments they had.
Motivating and coaching the representatives. Interviewing and hiring of new
employees along with training new representatives. Tracking each
representative's productivity performance and establishing goals for them.
Quality Assurance of all paperwork and Live Monitoring of incoming phone
and outgoing phone calls. Conducting monthly remedial training and holding
Bi-weekly meeting to ensure productivity was met. Maintaining a Monthly
incentive program
Ecolab Pest Elimination Company February 4 1997 to Oct 7, 1999 Seattle, WA
As a Area Manager --To control or eliminate any pest in buildings or
surrounding areas. Inspect building, fumigation, bird control and sales
also setting up new contracts, along with upgrading current packages.
Collect past dues balances on bills. Maintain relationships with the
customers to handle any problems, concerns or comments the customer may
have, either by phone or in person. Maintain an accurate filing system for
customer invoices, new agreements and any other information that is needed.
Maintaining an inventory of product and equipment assigned to the store.
State Certified in March 1997. License number 54400
Red Lion Hotel April 10, 1995 to February 1, 1997 Seattle, WA
Security Agent Supervisor/ Vice President of the Hotel Safety Team;
Patrolling hotel grounds, conducting Safety inspection of public areas and
work areas. Maintaining an accurate filing system, Resolving patron
concerns, Giving guidance to employees and patrons, Investigation of
thefts, accidents and medical emergencies, Responding to emergencies,
CPR/!ST Aid certified, Completion of required paperwork, Assisting other
department with a variety of duties, Working with and contacting outside
agencies with concerns of the hotel.
United States Air Force Military Police June 17, 1979 to Oct 1, 1994
Law Enforcement/Security; Patrolling the base. Entry/Exit on to and off the
base, Responding to emergencies (Medical/Fire), Investigation of thefts,
accidents and emergencies, Section supervisor of 20 personnel, Dispatching
patrols to emergencies, Monitoring alarms and making immediate assessments,
Department Manager, Ordering/Receiving department supplies, Inventory and
packaging of equipment for shipment throughout world. Maintaining an
accurate filing system, Supervising and scheduling personnel for work
coverage, Giving direction and guidance to employees and patrons,
Completion of all required paperwork Perform inspection of Security Police
equipment and scheduling required maintenance, Forecast of equipment and
financial needs, Safety inspection of public areas and work areas,
Maintaining an accurate department budget of $500,000.00, In charge of the
Security Police communications, Installing Security Police equipment in
vehicles, Issuance's of supplies to other department, Maintaining Data-
bases of all equipment and personnel, Handling of public comments, concerns
and complaints, CPR/1ST Aid certified.
Computer Knowledge
-Microsoft Office; Word, Excel, Outlook, Power Point
-Internet Explorer, Netscape, and other browsers
-Installing Hardware and software
Formal Training:
- JNET Certified
- NIMS 100, 200, 700 and 800 Certified
- PEMA Certified
- NCIC/CLEAN Certified
- NCIC TAC Officer certified
- Total Quality Management
- Total Quality Awareness
- Service Training
- Successful Supervisor Course
- Practical Presentation Skills
- Ordering and Issuing Supplies to Departments
- Accurate Filing System
- Coaching to Improve Performance
- Effective Meeting
EDUCATION:
High School: Carlisle High, Carlisle PA. Graduate 1979
College: Air Force Community College - 54 Hours
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