Customer Service Accounts Payable

Toni L. Edwards

**** ******** ******

Muncie, IN 47303

Home: 765-***-****

Cell: 765-***-****

*************@*****.***

PROFESSIONAL PROFILE

Experienced administrative and degreed professional with diversified

experience in manufacturing, customer service, inventory control,

accounting and transportation.

Strengths

. Self-motivated to work independently; equally competent as a team

player/leader with personal commitment.

. Highly responsive to organization objectives and customer needs.

. Action oriented, problem solver with excellent verbal and written

communication skills.

. Strong multi-tasking and organizational skills.

. Software: Microsoft Word, Excel and Outlook

PROFESSIONAL EXPERIENCE

Part Time

Action Inc. - Muncie, Indiana

Instruct older adults with little or no prior computer experience to learn

fundamental computer and internet skills using the Generations on Line web-

based tutorial.

Coach Coordinator 2010 - Currently

. Master and promote awareness of GOL; train and supervise peer coaches,

collect and maintain all records etc.

Peer Coach

. Coached more than 50 Senior adults to master the skills checklist for

basic e-mail and internet use; all received a certificate of

completion.

Contemporary Services Corporation - Indianapolis, Indiana

CSC is the pre-eminent provider of crowd management services to the

sporting and entertainment industry in the United States.

Event Staff - Usher 2009 - Currently

. Committed to welcome each Guest, to ensure a positive entertainment

experience. Apply professionalism, courtesy and integrity to be

approachable by all Guests to assist with their needs or concerns.

Toni L. Edwards Page Two

Full Time

BorgWarner - TorqTransfer Systems Division - Muncie, Indiana

A leading global designer and producer of transfer cases for sport-utility

vehicles and light trucks employing 1,000 people with annual sales of $350

million.

Senior transportation Administrator 1992 - 2009

. Managed and addressed the responsibilities of the transportation

department, from monitoring and expediting orders to meeting

deadlines, and the proper selection and total processing of shipments.

. Implemented US Bank Freight payment (Power Track) and auditing

services for BorgWarner Muncie facility. Invoices were entered

directly to payment firm by transportation carriers for quicker

payment time.

. Surveyed suppliers that were part of the loop routes (milk runs) in

order to best utilize the space on the truck. Loop trucks maintained

at a minimum of 75% capacity based on 45000# or 48 feet of trailer

floor space.

. Managed and resolved complex customer service issues to the customer's

satisfaction.

Purchasing Inventory Control 1988 - 1992

. Issued and authorized scheduled releases of material against purchase

orders for timely and complete delivery.

. Effectively communicated the MRO needs to meet programs, and

production schedules, while maintaining good supplier relationships.

. Scheduled, maintained records and released material from an offsite

warehouse.

Accounts Payable Department 1978- 1988

. Served as Accounts Payable backup for computer access, with reference

to check runs, edit reports, file maintenance and month-end estimate

reports.

. Prepared and processed all invoices for payment. Wrote and maintained

accounts payable department procedures.

EDUCATION

MA in Executive Development in Public Service, Ball State University,

Muncie, IN

BS in Business Administration, Indiana Wesleyan University, Marion, IN

Associate Degree in Accounting, Indiana Vocational Technical College,

Muncie, IN

TRAINING

Karrass I Negotiating, ISO 14001 General Awareness, Department of

Transport - HM126 - F Hazardous Material, Spill Prevention Control and

Counter Measure Plan

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