Customer Service Human Resources
Resume:
GAYLE O bjective
To acquire employment with an organization who will benefit from my extensive
FELSKI experience as a Human Resources Generalist, and foster my professional growth.
E xperience
a ddress
1971 Maple Grove Road
Human Resources Generalist, Emmet County, Petoskey, Michigan, 2000 - present
Cheboygan, Michigan, 49721
• Administer County policies and serve as point of contact for management and
tel employees relations issues
email ********@*****.***
• Coordinate and administer compensation per four (4) union contracts
• Administer benefits including:
o Health, COBRA, HIPAA compliance, medical (including HSA accounts),
dental, vision, FSA, short-term and long-term disability, workers
compensation, life insurance, 401 plan, deferred compensation, open
enrollment, and monitor personal leave
o Administer wellness program
• Coordinate and process bi-weekly payroll
• Advertise and post open positions
• Execute new hire orientation, exit interviews and verify unemployment claims
• Maintain personnel files and HRIS, ensuring accuracy and confidentiality
• Maintain OSHA logs
• Voucher reconciliation
• Coordinate company events and recognition ceremonies
• Coordinate training courses including, sensitivity and AED/CPR
• Generate reports for Finance Director and County Controller
Sales Coordinator, The Center Stage Theatre Mackinaw City, Michigan, 1998 - 2000
• Developed and implemented sales and customer service program
• Initiated marketing strategies resulting in $100,000 annual increase in theatre revenue
• Developed and implemented training on effective communication with all levels of
theatre staff
Store Manager, Traverse Bay Woolen, Mackinaw City, Michigan, 1993 - 1998
• Designed and implemented sales and customer service training program resulting in
annual gross sales increase of $1 million
• Effectively recruited and trained employees
E ducation
University of Phoenix, Phoenix, AZ Bachelor of Science, Business Management
A ffiliation and Skills
Society of Human Resource Management (SHRM)
•
Northern Michigan Society of Human Resource Management (NMSHRM)
•
National Association of Professional Women (NAPW)
•
United Way – Citizens Review Panel
•
Established partnerships between human resources professionals and adjudicated
•
youth
Mentor high school students pursuing business careers
•
Excellent communication and interpersonal skills
•
MS Office (MSWord, MSExcel, MSPowerpoint)
•
Able to work independently, exercise judgment, sensitivity, and creativity to changing
•
needs and situations
R eferences
Available upon request
Contact this candidate