Manager Sales
Resume:
JIM COOPER
Maple Valley WA 98038
abhg51@r.postjobfree.com
Senior Level Operations Manager
Highly respected Senior Level Manager with over twenty years of experience
and strong results in Distribution and Manufacturing Operations. Career
embraces experience in the coffee manufacturing, office supplies, snack
foods and baking industries. Skills and accomplishments include:
> Demonstrated ability to improve performance and meet the challenges of
rapid growth by developing and executing innovative solutions and
building effective teams.
> Outstanding success turning-around underperforming operations by
implementing performance metrics and Lean tools and developing/managing
effective teams capable of achieving established performance objectives.
> Played a key role in the rapid growth and success of the premier coffee
manufacturing company in the world as the manager of a plant producing
and distributing 65 million pounds of coffee domestically and
internationally.
> Proven effectiveness as a consultant, with experience working closely
with key members of a management team to ensure that the organization had
the systems and strategies in place to support future growth.
Recognized as a personable and dedicated professional, with in-depth
knowledge of distribution and manufacturing, excellent crisis management
skills, high standards and the ability to take on challenging assignments,
provide strong leadership and produce desired outcomes.
PROFESSIONAL EXPERIENCE
Philips Consumer Lifestyle, Seattle, WA
Present
Site Director and Sr. SIOP Manager
Managing a $14 million budget, providing strong leadership for a combined
team of 150-350 employees in packaging and distribution and directed
activities to package and ship over 300 million dollars of Sonicare and
Norelco products. As Sr. SIOP Manager responsible for world-wide sales
inventory and operations planning for Sonicare.
Sahale Snacks, Seattle, WA
2007 (9mo.)
Director of Operations
Responsible for all functional areas of the manufacturing operation (QA,
Production, Shipping and Warehousing, Production Planning, Purchasing and
Maintenance). Accomplishments included buying the first packaging machine
and reducing 6 FTEs per shift, hiring and developing the Production
Planning Supervisor, hiring the first Maintenance Mechanic and QA
Supervisor, improved ingredient purchasing process, and staffed and trained
a second shift production team to meet double digit growth.
Starbucks Coffee Company, Seattle, WA
1999-2007
Delivered strong results in two key management positions, during period of
rapid growth at the Kent Roasting Plant- the company grew from
approximately 1,200 stores to over 10,000 and from stores in 9
international countries to stores in 37 countries, transitioned to a
director role in the corporate headquarters to support a major company-wide
systems upgrade and supported new business initiatives requiring Supply
Chain commitments.
Plant Director (2001 - 2006) / Director of Business Unit Liaison (2006 -
2007)
Managed a $14 million budget, provided strong leadership for a team of
350 employees and 30 leaders, and directed activities to produce over 65
million pounds of coffee annually and distribute coffee and store
merchandise to over 2,000 stores and 6,000 Food Service customers.
Process Improvement/Team Development/Leadership
> Increased plant production from 1.1 million pounds of coffee per
week to an average of 1.35 million pounds per week. Focused on
optimizing the coffee delivery and packaging system and reducing
constraints resulted in a gain of over 200,000 pounds, a 20+%
improvement, with zero capital dollars spent.
> Initiated the process to create a World Class Maintenance Team: the
process included training, small group meetings, team building, and
related activities to support the changes and ensure success.
> Directed the implementation World Class Manufacturing (Lean
Manufacturing) which quickly resulted in a 50% reduction in
changeover downtime, shadow boards, and process changes. Some of
the actions that were incorporated were Small Group Activities
(Kaizen Events), 5S activities, Process Improvement and
Communication Boards.
> Integrated Seattle Coffee Company into the plant after the company
was acquired by Starbucks. This added over 10 million pounds and
doubled the coffee SKUs for the plant. It also added the
distribution of SBC products which was a 40% increase in pick
volume.
Project Management/Execution
> Supported the Store Delivery team by acting as an internal
consultant to a third party delivery company (Bartlett Dairy in
NY); consulted with the company on developing and implementing a
strategic plan, an annual operating plan and validating they had
the bandwidth to support the long-term growth for the New York
region.
> As Director of Business Unit Liaison, served as Manufacturing
Project Lead representing domestic and international plants during
company-wide $100,000,000 Oracle upgrade; managed process to
consolidate the requirements gathering into one session cutting 8
weeks off the project timeline.
> Supported coffee production planning for the grocery expansion into
the UK as project lead for the Supply Chain Organization in
Director role.
Distribution Operations Manager (1999- 2001)
Responsible for all aspects of warehousing and distribution operations,
with responsibility for managing delivery requirements for 15
international markets and over 1,500 retail locations, as well as
Inventory Control, Receiving, managing outside storage and supporting
other sales channels such as Grocery(Kraft & Costco), Food Service and
Specialty Sales divisions.
> Established Key Performance Indicators for the distribution
operation to measure performance and support future budget
processes; developed a communication board for plant employees to
track performance; prepared monthly PowerPoint presentations to
keep the plant management informed of progress and action plans for
the future.
> Eliminated the need for an annual physical inventory by focusing
the distribution team on inventory accuracy year over year.
> Introduced a new conveyor system and picking process with a
$250,000 capital project and reduced 8 FTE's with the efficiency
created.
Office DEPOT, Inc., Kent, WA 1995-1999
Senior Operations Manager
Responsible for all operational areas of office supply distribution
center providing next day delivery service to all customers. Major
responsibilities include managing Administration, Inventory Control,
Receiving, Purchasing, Transportation, Shipping and Order Selection
Departments as well as two satellite locations.
Continental Baking Company, St. Louis, MO 1993-
1995
Division Distribution Manager
Responsible for the shipping, transportation, and vehicular departments
for 15 bakeries in the Western Division. Key responsibilities included
improving Service to Sales for 2,000 DSD routes, maintaining fleet of
3,000 vehicles, implementing cost reduction plans, capital spending
planning, budget and new business planning. Strengths utilized include
strong organizational skills, cross-functional understanding, excellent
communication and problem solving skills.
Frito-Lay, Frankfort, IN/Chicago, IL/Vancouver, WA 1982-1993
Area Product Supply Manager, Frankfort, IN (1992-1993)
Accountable for ensuring product availability for Frito-Lay's Chicago,
Michigan, and Ohio Valley Area's, encompassing five states and over 1,500
sales personnel. Essential skills for performance include detail
knowledge of manufacturing, logistics, marketing and sales operations,
and Direct Store Delivery systems. Key accountabilities included
forecasting, production capacity planning, SKU rationalization, new
product introductions, Holiday demand planning, and customer service.
Materials Manager, Frankfort, IN (1991-1992)
Responsible for production scheduling, shipping, receiving and order
entry departments. Responsible for budget of $6mm. Key accountabilities
included Team coordination, budget and P/L management, developing
subordinate growth strategies, capital project planning, and Holiday
volume strategy planning.
Shipping Manager, Frankfort, IN (1989-1990 )
Responsible for Frito-Lay's largest shipping operation, handling over 22
million cases annually with a staff of 6 managers and up to 100 material
handlers. Key accountabilities were inventory control, picker accuracy,
peak volume planning, functional budget planning, and produced and non-
produced product compliance.
Regional Product Supply Manager, Chicago, IL (1988-1989)
Production Supervisor, Department Manager, Production Scheduler & Product
Manager, Vancouver, WA (1982-1988)
EDUCATION
BS Eastern Washington University, Cheney, WA
Bachelor of Science, Occupational Safety & Health
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