Customer Service Manager

Beverly Copeland

*** ***** ******* *****, ********, GA 31024

(H) 706-***-**** ? (C) 706-***-****

*******.********@*****.***

Professional Experience

August 2010 - March 2011 Wilkinson Insurance Agency, Milledgeville, GA

Office Manager/Customer Service Representative

Greet customers

Process payments through a variety of insurance websites

Process auto quotes through AccuAuto

Process endorsements and cancellations on Property and Casualty

policies

Perform general office duties including answering phones and filing

Training as Customer Service Representative pending Sub agents pre

license course

June 2010 - July 2010 Harmony Pet Resort, Eatonton, GA

Front Desk Associate

Greeted customers and entered customer data into computer

Answered phone and scheduled appointments

General cleaning duties

Stocking and inventory

Sales and store close out

Take pets to their designated rooms and retrieved pets for pickup

June 2008 - September 2008 McGraw-Hill Dodge, Atlanta, GA

Bid News Coordinator

Entered and updated construction projects for four states, all DOT

projects, both public and private sectors

Collected data from multiple sources including project owners,

architects, contractors and all DOT websites

Updated information daily for customer publications

Maintained production and accuracy according to company standards

2006 - 2007 W R Grace, Lithonia, GA

Administrative Assistant

Dispatched truck deliveries throughout the Southeast for (18) drivers

Received and tracked delivery meter tickets using SAP software

Responsible for monthly OSHA compliance reporting

Responsible for various office duties as assigned by the plant manager

Participation in Six Sigma project to improve plant Lean Manufacturing

standards

2005 - 2006 Metrolift Propane, Lithonia, GA

Office Assistant

Processed payments using AS400 software

Answered phones and scheduled deliveries for products

Close out and make deposits daily

Customer service

2003 - 2004 Norred and Associates, Hapeville, GA

Security Officer

Maintained both fixed patrol and foot patrol

Checked all inbound and outbound truck deliveries for accuracy

Monitored the premises to ensure safety and company standards

2002 - 2003 Dee Elliott and Associates, Covington, GA

Office Manager, Corporate Home Office

Prepared and submitted all corporate sales tax and quarterly payroll

reports

Charged with processing all accounts payables and receivable invoices

Prepared tax packages for IRS and Georgia state taxes for (300+)

clients annually

Responsible for advertising and marketing decisions, resulting in 30%

customer growth

Supervised three office assistants involved in various administrative

and clerical duties

1988 - 2002 Checks Unlimited, Inc. /All Checks Cashed, Atlanta, GA

District Manager, 6 Locations

Responsible for hands on management of (6) separate check-cashing

locations with (23) employees

Responsible for a monthly exchange on $10M, producing a gross profit

of over $1.5M annually

Maintained all account reconciliation and audit records for monthly

accounting process

Loss and containment prevention

Formed strategic business partnerships within the banking and

financial services industry

Hired, trained, and promoted tellers and associates

Payroll and benefits management

Responsible for monthly marketing and advertising campaigns, service

prices, customer promotions, merchandising, event planning and

community involvement projects

Education

Capstone Institute of Mortgage Finance, Decatur, GA

2002 Certification

DeKalb Community College, 1997

Avondale High School, Decatur, GA

College Preparatory Diploma

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