Customer Service Administrative Assistant
Resume:
Stefanie Garcia
Crowley, TX 76036
abhg1n@r.postjobfree.com
Objective: Bilingual Administrative Assistant
Summary of Qualifications:
I am great at Computer Information Systems. I am a hard worker, punctual,
and reputable. I handle deadlines quite well. I am able to perform well
with distraught customers. I am trainable and able to follow any work
environment. I am a well-adjusted person and enjoy helping others.
Bilingual in Spanish, speak, read and write. Over the four years of office
experience, I have successfully done the following.
Administrative
. Sent letters to clients and responsible for communicating with the
clients
. Handled a 6-8 phone line responsible for communicating with clients
. Successfully balanced the daily register to receipts
. Increased office efficiency to 90%. By introducing several
procedural, and document filing changes
. Reduced the inventory shrinkage from 60% to 35% through innovative
merchandising techniques.
Planning
. Oversee multiple tasks with varying priorities, consistently meeting
deadlines
. Prepared all motions for inclusion in all trial binders; Researched
specific reports to place all documents for all pre-trials/hearings
. Prepared witnesses and subject experts for trial date, providing
specific
Instruction
Interpersonal Skills
. Good empathetic listening skills; able to create rapport with clients
. Able to work resourcefully, collectively, and creatively within a team
. Entrusted with the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy
customers.
Experience
Administrative Assistant, Fast Spec INC., Arlington, TX
2009-2010
Assistant Manager, Prespa's Italian Restaurant, Arlington, TX,
2007-2008
Paralegal Position, Mimi Coffey DUI Law Firm, Fort Worth, TX,
2006-2007
Customer Service Assistant Manager, Albertsons, Benbrook, TX,
2001-2002
Education
Business Office Specialist, Iverson Business School, Arlington, TX, 2010
Dean's List, Iverson Business School, Arlington, TX, 2009
Perfect Attendance, Iverson Business School, Arlington, TX 2009
High School Diploma, James Madison High School 2009
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