William D. Herndon II

*** ******* ***

Jacksonville, FL 32206

806-***-****

abhg18@r.postjobfree.com

abhg18@r.postjobfree.com

Objective:

To seek a position with an industry leading reputable organization that

will allow me to learn new skills, provide opportunities for personal

growth, and develop my current skills in order to impact the success of the

organization.

Education:

Austin Schools of Massage, Lubbock, TX

Eastfield College, Mesquite, TX

. Undergraduate Business Studies

. President Alpha Phi Omega Service Fraternity

Texas Tech University, Lubbock, TX

. Undergraduate Business Studies

. Vice President of Membership Sigma Tau Gamma Fraternity

Lubbock Senior High School, Lubbock, TX

. Honor Graduate

. Member National Honors Society

. Member of Who's Who Among American High School Students

. Varsity Tennis Team

Experience:

~ nutraMetrix Consultant

February 2010 - Present / nutraMetrix Advanced Nutracueticals

Work closely with health professionals and their staff to achieve the goals

and mission of health practice. Implement wellness solutions in a health

professional's practice for patient's/clients to lead physically as well as

mentally healthier lifestyles. Teach and help maintain these programs in

order for the health professional and staff to advise people on healthier

lifestyle choices in various areas including exercise, nutrition and stress

management.

~ Wellness Consultant/UnFranchise owner

October 2007 - Present / Market America, Inc.

Help clients to lead physically as well as mentally healthier lifestyles.

Advise clients on healthier lifestyle choices in various areas including

weight management, nutrition and stress management.

~Associate Trainer

January 2006 - Present / Convergys Corporation Jacksonville, FL

Performed functions associate with training and development by:

Instructing the core curriculum of the Bank of America Card Services

Customer Satisfaction, at&t Bronze

Customer Service/Sales, Capital One Card Retention Services and TruGreen

Lawncare Customer Service

Demonstrated client knowledge including; effective presentation skills and

creative adult learning techniques.

Adhered to classroom agenda/timelines and content flow while managing a

class of up to 30 participants,

including transition from training to the production area. Created an

atmosphere of teamwork by; effectively

working with peers, Team Leaders, Production Managers, and project senior

staff. All duties were performed

while being responsible for participant time keeping reports, attendance

records, and participant

development/counseling sessions. Provide thorough mentorship for newly

promoted Associate Trainers and temporary Program Ready Trainers. Member of

the CORE Employee Engagement team helping develop new ideas to keep

employees more engaged in the workplace by coordinating personal and

professional development activities.

~Lead Account Manager/Subject Matter Expert

March 2005 - January 2006 / Convergys Corporation in Jacksonville, FL

Duties included : Assisting Account Managers with questions regarding

policies and procedures

Assisting customers with billing issues for Bank of America/MBNA Card

Services in an inbound call center atmosphere and handling escalated

customer call situations.

~Associate Trainer

September 2005 - March 2005 / Convergys Corporation Jacksonville, FL

Performed functions associate with training and development by:

Instructing the core curriculum of the Bank of America Card Services

Customer Satisfaction program.

Demonstrated client knowledge including; effective presentation skills and

creative adult learning techniques.

Adhered to classroom agenda/timelines and content flow while managing a

class of up to 25 participants,

including transition from training to the production area. Created an

atmosphere of teamwork by; effectively

working with peers, Team Leaders, Production Managers, and project senior

staff. All duties were performed

while being responsible for participant time keeping reports, attendance

records, and participant

development/counseling sessions.

~Customer Account Executive

August 2005-September 2005 / Convergys Corporation in Lubbock, TX

Day to day tasks and duties included:

Troubleshooting on high-speed internet connections for Comcast Internet

Services and assisting customer

with payment options, providing subject matter expertise and technical

support.

~Phone Banker

January 2005-July 2005 / Wells Fargo Bank in Lubbock, TX

Responsible daily for:

Responding to routing inquiries, handling a variety of customer concerns

including customer complaints

regarding banking products and financial services. Also maintained

responsibility for sales referrals of a variety

of financial services and created an atmosphere of teamwork by working with

other banking specialists in

resolving customer issues.

~Registered Massage Therapist

January 2004-January 2005 / Rub Me the Right Way Massage Therapy

Center in Lubbock, TX

Responsible daily for:

Responding to routing inquiries, handling a variety of customer concerns

regarding massage. Also performed massage using the various techniques

including Swedish, Deep Tissue, Hot Stone, Chairside, and Reflexology.

~Associate Trainer/In-Team Trainer/Customer Care Representative

March 1999-January 2004 / Convergys Corporation in Lubbock, TX

Day to day responsibilities included:

Instructing the core curriculum of AT&T Wireless Customer Care.

Demonstrated client knowledge including; effective presentation skills and

creative adult learning techniques. Followed a strict adherence to

classroom agenda and timelines. Maintained effective content flow while

managing a class of up to 25 participants, including transition from

training to the production area. While performing these tasks and duties

was also responsible for participant time keeping reports, attendance

records, and participant development/counseling sessions. Helped to create

an atmosphere of teamwork by effectively working peers, Team Leaders,

Production Managers, and senior staff. Worked diligently on facilitating

"Train the Trainer" sessions as well as attended "Train the Trainer"

sessions in various locations around the United States. Assisted with

client curriculum development and facilitated client mandated

modification/update training sessions. Provided thorough mentorship for

newly promoted Associate Trainers. Worked as an Interim Training Delivery

Manager while company searched for new manager.

Areas of Interest:

Dab the AIDS Bear Project - member of Board of Directors for fundraising

hlpUS - grassroots HIV/AIDS educational outreach and fundraising for AIDS

Service Organizations and ADAP waiting lists.

References:

Letters of reference and contact information available upon request.

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