Customer Service Administrative Assistant
Resume:
***** *** **** . ** ****, Texas *****
Phone 772-***-**** . Fax 915-***-**** . E-mail abhg11@r.postjobfree.com
Susana G. Jimenez
Objective
Committed and motivated Administrative Assistant
with exceptional customer-relations and
decision-making skills. Continue progressing in my
multi-cultural awareness with a high level of
adaptability, and multi-tasking skills.
Work experience
9/6/2009 - Present Florida Health Department, WIC
Staff Assistant 772-***-****
Support staff to help meet department goals by
scheduling client
appointments on FL WIC Intranet. Prepare client
charts for lab
and nutrition visits. Research, file, and update
clients' charts.
Exceptional customer service to answer telephone
and personal
inquiries, follow-up with patient requests, and
problem solving.
Educate clients on WIC food packages, and
breastfeeding program.
Assist staff with written/oral Spanish
translations.
4/2009 - 6/2009 St. Lucie County Schools
Elementary Substitute Teacher 772-***-****
Follow teachers' lesson plans for grades K-3, as
needed
1/2006 - 8/2008 St. Lucie County Schools
Reading Tutor, Elementary Computer Lab and
Kindergarten Teacher
Attended continuous education seminars to improve
my teaching
skills in differentiated instruction. Taught K-5
students how to log
onto PC and use educational software in order to
learn how to
acquire reading strategies. Used the National
Literacy Council
reading program to teach emergent readers how to
become fluent
readers and develop reading comprehension skills.
Tutored 3rd-5th
grade students to help them develop vocabulary,
fluency, and
reading comprehension.
2/2002 - 5/2003 St. Lucie Medical Ctr.
Customer Service/Dietary Aide 772-***-****
Took care of patients' complaints concerning food
and nutrition issues. Accommodated their needs and
helped them fill out their menus. Conducted myself
in a respectful manner and used proper
communication skills with a diverse population
while conducting patient surveys. Prepared snacks
for diabetics and delivered dinner food trays to
all patients.
9/1995 - 10/2001 CAD Consulting Co.
Support Staff 772-***-****
Executive Assistant with outstanding telephone
etiquette, Word
Processeor, Data Entry, and exceptional
customer-relations.
Delivered all plats to customers and collected
payment.
9/1991 - 2001 Burger King Corp.
Public Relations - Secretary II Miami, FL
Strong work ethic, professional demeanor and great
initiative.
Prepared public relations packets for conferences
and used a mass mailing database.
Composed/answered Director's correspondence
to all requests for donations. Excellent telephone
etiquette.
Education
1/2003 - 6/2003 Indian River State College
Associate in Arts 6/2003 Fort Pierce, FL Fort
Pierce, FL
9/2003 - 5/2006 Florida Atlantic University
Bachelor of Arts 5/2006 Boca Raton, FL
Elementary Education (K-6), ESOL endorsement
Florida Atlantic University
OFFICE SKILLS
MS Word, Publisher, PowerPoint, Internet, Type
65-75 wpm, Quickbooks, Databases
References
Chris Buchanan, Supervisor, Florida Health Dept. -
WIC, 772-***-****
Elizabeth Sands, Teacher, Weatherbee Elem. School,
Mr. Michael Hitsman, Principal, Weatherbee Elem.
School, 772-***-****
Interests and activities
Reading Tutor for third through fifth grade
students
Languages
Spanish
Security clearance
Government Top Secret Clearance
Awards received
Magna Cum Laude, Florida Atlantic University
Nutrition Training Award - FL Health Department,
WIC
Hobbies
Exercise, Walk-March of Dimes
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