Manager Customer Service

*** *** ****** **** ( IRWIN, PENNSYLVANIA *****

PHONE: 724-***-**** ( E-MAIL: *********@*******.***

JEFFREY M. SALES

OBJECTIVE

Results-oriented human resources professional with 8+ years of experience

and degree in human resource management looking for an opportunity to grow

while using my skills in multiple site management, staffing, interviewing,

employee relations and training.

KEY STRENGTHS

Recruiting (exempt & non-exempt) Training Labor

Relations

HRIS / Payroll Talent Management

Performance Management

Positive Employee Relations Unemployment Compensation Benefit

Administration

COMPUTER SKILLS

( Windows ( Excel ( Word ( Power Point ( Access ( PeopleSoft ( Kronos (

Lotus Notes ( Outlook

EMPLOYMENT HISTORY

Area HR Manager

HR Manager 8/2006

- Present

Lowe's Home Centers, Pittsburgh, Pennsylvania

Responsible for HR departments in 21 stores in 3 states to support over

2500 employees to include the employee life cycle from recruitment through

separation. Foster Open Door program and respond to all employee relations

issues to improve communication and employee morale. Platform trainer for

district teams to include roll out of new programs, new technology and

OFCCP compliance and facilitate regional training for all salaried

positions. Provide policy interpretation for performance management,

investigations, labor relations and terminations. Improve expenses by

controlling or preventing chargeable casualty (WC & GL) and screening costs

across the area.

Store Manager Trainee 12/2005

- 8/2006

Aldi Foods, North Versailles, Pennsylvania

Partner with store and district manager to train, develop and recruit new

employees. Conduct payroll, benefits and employee relations to 12

employees. merchandising, marketing, inventory control, ordering, create

sales and productivity budget, scheduling and customer service.

Store Manager 10/2002

- 12/2005

Rent-A-Center, Irwin, Pennsylvania (McKeesport, Braddock & Indiana)

Train and motivate employees to grow customer accounts and collect on

rentals. Managed 2 different stores. 1st manager profitable in Irwin

location.. Store of the month 4 times. Created unique events to grow sales

and increase accounts by 40%. Created detailed profit & loss analysis

monthly. Resolve all customer concerns and issues.

Region HR Manager - Product Services Repair Facility

8/2000 - 7/2002

HR Manager - Customer Care Network - Call Center

Sears, Roebuck & Company, Fontana, California (Sacramento, Phoenix, Salt

Lake City, Denver)

Supported 800 employees, with 8 HR professionals reporting to me in 5

locations. Recruiting of exempt and non-exempt employees. Training and

development of staff including: employee relations, sexual harassment,

investigations, recruiting strategies, interviewing, coaching and the

termination processes. Established diversity initiative by creating a cross

functional "Diversity Committee". Improved workers compensation program by

closing cases through close work with physicians, employees and insurance

companies. Improved employee morale based on surveys and employee feedback

due to open door policy and commitment to resolve all issues between

management and employees. Created morale enhancements such as employee of

the month, & perfect attendance incentive.

EDUCATION

Bachelor of Science in Business Administration Major: Human Resource

Management 2000

California State University, Long Beach, California

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