Project Manager Management

Ben Ng

*** ****** ****** 630-***-**** (H)

Clarendon Hills, Illinois 60514 abhg04@r.postjobfree.com 630-***-**** (M)

summary

A passionate, exceptionally skilled, senior information technology

executive with extensive experience in management, technology, and

software development. Leads strategic, transformational initiatives

to solve business problems and advance architecture and process toward

desired state. Proven track record of building and leading large,

global teams in delivering complex, time-critical solutions on time

and within budget. Deep expertise in offshore development, Managed

Services and Application Development Center of Excellence.

AREAS OF EXPERTISE

( large scale, global organization management ( lean/continuous

improvement

( program and project management ( production support and

maintenance

( systems development lifecycle (sdlc) ( budget and expense

management

( managed services, offshore development ( risk management

( transformation and change management ( product development and

management

( application development center of excellence (coe) ( client

service, relationship management

( policy/process design, deployment, governance ( business

analysis, architecture, design, qa

( global trade, cash management, capital markets ( global banking,

securities, p&c insurance

experience

CNA Insurance Chicago, Illinois

Vice President, Transformation and Development Center of Excellence

2009-2011

Led team of 150, 60 staff and 90 offshore resources, in execution of IT

Transformation program (Application Development Center of Excellence,

Managed Services, Lean, and Policy & Process Governance) and providing

Business Analysis and QA & Testing services in support of project delivery

across company.

. Established Application Development COE to support new Managed Services

operating model. Led development and deployment of policies, processes,

job aids, tools, competency models, metrics, monthly forums, as well as

training and coaching across six retained practices: Requirement

(Business Analysis), User Experience, Project Delivery, Design, Testing

and Estimation. Transformed 75 BA's to new operating model.

. Contributed to IT Transformation Managed Services initiative: defining

new operating model (including normalized SDLC, alignment of roles &

responsibilities, sourcing and SOW guidelines, etc), building business

case, selecting vendors, defining contract terms, as well as

transitioning BA and QA & Testing resources to new model. Worked

closely with Managed Services Providers to fine tune processes and

practices.

. Launched Lean initiative to identify and eliminate inefficiencies in

application development lifecycle. Conducted pilot, which led to actual

savings of over 20% in productivity improvements.

. Drove Cost of Rework initiative across enterprise and reduced rework

percentage from over 20% in early 2009 to 9% at end of 2010, saving in

excess of $6M.

. Provided BA and QA & Testing services to support project delivery

initiatives in excess of $60M in 2010.

State Street (formerly Investors Bank & Trust) Boston, Massachusetts

Senior Vice President, Enterprise and Architecture Development 2007-

2009

Senior Director, Enterprise and Architecture Development 2004-2007

Directed 60 staff and 20 offshore resources in enterprise project delivery.

Developed and supported enterprise platforms and client-facing solutions,

including Client Access, Client Technology Solutions, Messaging Middleware,

Enterprise Content Management and others.

. Launched company's flagship web-based Client Access portal, InvestView,

on time, within budget and rolled out to 9,000+ users. Delivered seven

major releases against three-year product roadmap. Scaled up

development capacity by moving 50% of work offshore. Achieved highly

positive client responses.

. Established Client Technology Solutions team and delivered 100 client-

facing interfaces over three years for client trade initiation and

client reporting purposes. Responsible for deliverables including FpML,

custom XML, SWIFT FileAct, SWIFT MT535 & MT950, Common CSV, and custom

extracts for clients like BGI (Barclays Global Investors), Goldman,

Eaton Vance, and Norges. Earned Excellence-In-Action CIO Team Award for

BGI FpML project.

. Stabilized Messaging Middleware platforms, SeeBeyond, Mercator, and

improved implementation quality by 90%. Consolidated messaging onto

SeeBeyond and MQ as well as decommissioned Mercator. Delivered 200

messaging interfaces.

. Re-engineered content management by introducing Documentum and ASR as

standard ECM platforms. Developed and implemented ECM enabled

applications, including InvestView report retrieval, Prodagio Contract,

Institutional Custody Imaging, Wall Street Office Fax Workflow, and

report archiving for various business areas, totaling 250K reports

daily. Decommissioned use of FileNet for new report archiving.

. Delivered other enterprise platforms/applications, including IBT Data

Warehouse, GPIF Data Warehouse (Japan), SWIFT gateways, and Funds

Transfers. Responsible for enterprise-wide integration services,

including test management, configuration management and SQA.

. Created new offshore, solution based development model from scratch and

formed ongoing partnership with Syntel, first in company to successfully

accomplish. Initiated small offshore R&D lab as part of that.

. Led several State Street/IBT integration projects. Migrated clients and

legacy data to State Street platforms and decommissioned legacy IBT

applications.

. Instituted strong process focus and management discipline. Imbedded

process-orientation and continuous process improvement into team

culture. Implemented performance and quality metrics for key processes.

. Delivered 140 project totaling $50M over three years. Managed at-peak

project portfolio totaling $20M annually with 60-person staff and 20

offshore Syntel resources in India.

Citigroup New York, New York

Senior Vice President, Cash & Trade Development Head 2002-2003

Vice President, e-Business Development Head 1998-2001

Managed global teams of 100 staff and 150 offshore resources in development

and support of strategic, global initiatives for e-Business, supporting

product lines of payable, trade, receivables and treasury services, as well

as shared services including customer care, customer delivery channels and

information warehouse.

. Defined Cash Management and Trade end-state technology architecture and

enabled compliance by new initiatives. Defined roadmap for converging

disparate legacy applications across regions towards end-state vision.

. Managed global team of 100 staff distributed across New York, London,

Tampa, Delaware, Connecticut, Chicago as well as 150 offshore Polaris

resources in Mumbai, Chennai and Hyderabad, India.

. Established track record of on time and on-budget project delivery with

99% success rates. Exceeded customer expectations with customer

satisfaction level of 4.3 to 4.5 on scale of 5.0.

. Kept production support to less than 18% of total staffing. Achieved

10% year-on-year efficiency improvement while maintaining average system

uptime of 99.85%.

. Delivered 30 new development projects worth $200M, with top four

accounting for $100M.

. Oversaw TRIMS, in-house development of single common processing platform

for Trade services globally, replacing 80 legacy systems worldwide.

Took over project in 1999 and rescued from brink of failure. Deployed

in 70 countries, resulting in annual operations cost savings of $20M.

. Directed Information Warehouse, in-house development of integrated,

single, global source of financial transactions and reporting

information for shared use by customers and internal users, fed by 100

systems globally with target size of 10TB of data at maturity.

. Managed CitiFile, integration and rollout of Netik package solution to

enable file-based customer delivery to customer ERPs, with target

volumes of 10M transactions per day and 2M per hour.

. Responsible for CitiDirect back-end integration for web-based Electronic

Banking delivery platform for transaction initiation and information

reporting with total investment close to $1BN over five years.

. Downsized department staffing and expense budget from 250 people and

$50M to 125 and $18M with minimal impacts on project delivery and

production support quality.

. Increased use of offshore resources 300%, from 50 to 150, and became the

single largest user within the corporate bank. Mandated use of

offshore and fixed priced model for all new development work. Migrated

in-house applications to offshore for ongoing support and enhancement.

Appointed by senior management as "offshore evangelist" to promote

offshore usage and share best practices with other teams.

. Achieved cost reductions through aggressive use of offshore resources to

replace 100% of consultants and 50% of FTE's in US and UK. Moved 80% of

in-house development work offshore and reduced cost per head from $150K

to $100K as well as total IT staffing cost by $10M annually.

First Chicago (now JP Morgan Chase) Chicago, Illinois

First Vice President, Global Trade Services Systems Head 1994-1998

Directed 19 Chicago-based systems professionals in addition to external

consultants in supporting Global Trade Services back office, electronic

banking and front-office needs. Oversaw Object Tradeline, main thrust of

company's $12M investment over three years in upgrading Global Trade

Services back office, developed in partnership with AMS. Launched

FirstTrade, market-leading electronic banking product for LC and

Documentary Collection transactions integrated with bank standard

FirstWindow 2000 platform. Proposed and implemented innovative technology

solution to win Disney Store's multimillion-dollar import business.

Vice President, FirstWindow 2000 Project Head 1990-1994

Led team of 50 people in developing FirstWindow 2000, Windows-based

electronic banking product to streamline corporate customers' global funds

transfer and information reporting activities. Overcame challenges,

ranging from use of new technologies to include Windows and Object-

Oriented, vendor staff turnovers, to Great Chicago Flood of 1992.

Relocated entire team to vendor site for collaboration and worked to launch

product in time for TMA exhibition. Enabled company to win award for Best

Finance Industry Software in Windows World Open Contest sponsored by

Microsoft. Reinforced company's leading market position in Cash Management

and contributed to winning many new deals.

Hong Kong, China

Vice President, Asia-Pacific Division Head 1987-1990

Directed team of 14 Hong Kong-based IT staff in developing global

applications and supporting regional offices in Asia. Delivered global and

regional projects, including Global Money Transfer, Standard Settlement

Instructions, FX/MM Combined Capture, Confirmation Matching, SWIFT, FX

Revaluation, Bank of Japan Network, Commercial Paper Issuance,

Chicago/Tokyo/HK network, and Tandem installations. Supported branches in

HK, Tokyo, Seoul, Singapore, Manila, Beijing and Sydney.

Other earlier positions include Assistant Vice President, Project Manager

and Programmer/Analyst at First Chicago.

education

University Of Sussex, Brighton, England

B.S. Computer Science with First Class Honors

awards

Excellence-in-Action CIO award winner at State Street, 2008

"Do the right thing right the first time" Dick Wood award finalist at JP

Morgan Chase, 1996

Microsoft/Comdex Best Finance Industry Software award winner at JP Morgan

Chase, 1993

technology experience

OS: Solaris, AIX, Windows, Tandem, Mainframe

Platform: SeeBeyond, MQ/MQSI, Mercator, Weblogic, Websphere, Oracle,

Documentum, FileNet

Development Tool: Java, Web Service, XML, Informatica, PLSQL, PB, VB,

C++, COBOL, Pascal, TAL

languages

Fluent in English, Cantonese and Mandarin

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