Customer Service Manager
Resume:
Danielle M. Amato
***** *. ***** *****, ********, AZ 85388
abhfxr@r.postjobfree.com
OBJECTIVE
Seeking employment in an office setting and or a customer service
profession that will apply and utilize relevant skills and knowledge to
help create and establish a successful and thriving business. Highly
motivated self-sufficient manager skilled in marketing, and customer
service along with Invoice and UPC. Additional areas of strengths include:
Problem resolution Anticipating needs of customers
Management Skills Following through on assignments
Oral and written communication Producing quality work with
skills consistent results
PROFESSIONAL EXPERIENCE
WALMART - 1994 - 2010
Upc and Invoice office- Tasks included researching and checking daily
reports in prevention of lost profit and shrink within the store. Other
duties included data entry, answering associate questions, making sure all
item files are in system and that all barcodes scan at registers. Invoice
tasks included processing claims and transmittals to Home Office on a daily
basis, paying in store bills, and assisting associates as needed.
Personnel office- Tasks included monitoring all associates time and
attendance and making sure all time was correctly imputed into the system
for payroll purposes. Fixing and adjusting time if it needed fixed. Also
was in charge of the orientation process for new hires.
Department Manager - Tasks included conducting and executing price changes
in a timely manner, making sure all merchandise is stocked and put on
sales floor, setting floor plans, and checking to see that all pricing and
signing is correct. Other basic tasks include assisting customers, and
displaying merchandise to make it appealing to sell.
Apparel Processor - Tasks as processor included taking care of apparel as
it came off of truck in backroom receiving area. All merchandise had to be
opened, plastic removed, clips removed, and hangers put on them and taken
to sales floor to sell to customer.
Sales Floor Clerk
Provided outstanding customer service. Responsible for cleaning,
organizing and zoning of departments on a regular basis. Answered
multiple phone lines. Primary responsibilities included back office and
internal support functions. Increased productivity, efficiency and quality
of operations through the establishment and reorganization of company
policies.
EDUCATION
Associate Degree - Southwest Technical College, Fennimore, WI
Penn Foster Medical - Office Assistant Certification
References available upon request.
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