Customer Service Quality Assurance
Resume:
Angela Holmes
Address **** ***** ***** *****
E-mail abhfxj@r.postjobfree.com
Work experience
Zazzle.com Web Graphic Support
October 2006-February 2009 layoff
Provided online web support regarding user web site navigation, image resolution
and file upload support to over 100 contacts a day via email and phone. .Updated
online art galleries and account information for contributing designers, provided
order entry and Adobe Photoshop advice to online customers. Proof read content
for invitations, flyers and various print products provided by zazzle.com in house
printing. Notified customers by phone, of promotions, membership benefits and
online gallery upgrades.
Landel Telecom August 2000-November 2002 6830 Via Del Oro San Jose Ca
Provided customer support to consumers regarding email services, billing
inquiries, shipping, custom gifts and administrative duties. Set up conference room
and welcomed new visitors.
Between April 2001 to October 2006 I owned my own licensed Pre School
I employed three assistants. I ran a 15 child after school arts program from home.
My Business file is on record through the City of San Jose Community Care
Licensing
Everyone.net ASP
Web Developer Support
2216 O'Toole Avenue San Jose, CA
95131Technical Support Representative November 1999-April 2001Made
100-150 contacts per day by email, that related to customization
of chat, search and plug in email services. Position entailed
Troubleshooting for misconfigured DNS and MX records, HTML code errors
and Basic assistance with everyone. nets ASP services to webmasters and
their end users .Work was done in a windows and UNIX, environment.
Telnet and Teraterm were used to Troubleshoot any DNS problems. Worked
with Quality Assurance and IT managers on a daily basis to ensure ASP
services were functioning correctly for our webmaster
clients.
Autoweb.com Customer
Care Representative
Dec 1996 Sept 1999 1370 Jay Street Santa
Clara, Ca Made 200 customer contacts that
related to purchase requests or private party ads by phone and email
per (7.5) hour day and spoke to at least 20% of the contacted
customers. Responded to phone and email inquiries from customersi n a
timely fashion (24 hours). Worked with senior level counterparts on
conducting surveys for Member dealers. Logged and submitted requests
(electronically and manually to those dealers who have not called
customers
Better Business Bureau
Consumer Complaint liaison
Feb 1994 August 1996 1530 Meridian Ave. San Jose, CaMy duties as a
consumer consultant consisted of answering incoming callsOn public
lines, issuing reliability reports and logging appropriate statistics.I
was responsible for advising callers of the proper procedures for
filing a complaint . I was knowledgeable as to the proper agency for
the consumer to get assistance from, if the complaint did not pertain
to the BBB. When not taking calls my responsibilities included: filing
typing correspondence letters, and greeting consumers.
Nordstrom
West Valley
Customer service Nordstrom Oakridge and Nordstrom Westgate seasonal
employee December 1993-December 1997 Worked as a customer service
representative .Assisted department managers at buyer meetings. Helped
with seasonal displays of merchandise. Clerical duties consisted of
categorizing and Inventory control
.AT&T Consumer Phone Center
Eastridge Mall Customer Service/Sales June 1989-October 1992My duties
as a customer service associate consisted of :Opening and closing cash
register and computer payment terminal, Processing phone bill payments,
retail sales of phone equipment,Shipping and receiving phones and
related products, opening accounts, and Leasing equipment to small
businesses.
Education
Abraham Lincoln High School 1987
Currently completing BS in Web Development/Graphi c arts at De Vry University
San Jose Campus on week ends
Multimedia courses taken include, PhotoshopCS4, In Design,CSS, XML, user
interface design drupal, web layout and marketing for the web.
Explanation of time gap between Zazzle and Landel Telecom 12/20002-
Owned small business licensed preschool For corporate clients and international
clients referred by the City of San Jose.
Angela Holmes Licensed Pre School and art center: October 2001-September
2005
Owner of small business employed three full time employees from preschool in
San Jose california.
Administrative duties daily reports for foreign children whose parents worked in
san Jose on Work visas for temporary assignments., Scheduled field trips food
program and art classes and English language skills. This was an excellent way to
learn small business skills,while giving back to the community through special
care for children, who were new to America.
References Eduardo Sanchez Web Support Operations manager
ZAZZLECOM 408-***-****
Steve Landry CEO Landel Telecom 408-***-****
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