Customer Service Sales

Cindy B. Jarrell

*** **** **** **** *******, SC *9924

Email: *************@*****.***

Mobile 803-***-****

OBJECTIVE

An administrative role with a dynamic company where I can utilize my vast

experience in sales,

administration, customer service and purchasing while building and

fostering long-term

relationships with customers and co-workers.

SUMMARY

Twenty years of proven sales, customer service and purchasing expertise;

dynamic, goal

oriented personality; excellent written and verbal communication and

presentation skills; well developed computer skills; exceptional

organizational and time management skills.

PROFESSIONAL EXPERIENCE

National Beverage Screenprinters

Customer Service Representative

07/ 09-05/10

Answered inbound calls, assisted customers with product information and

processed incoming orders by phone, fax and email. Handled customer

complaints and issued RMA's when needed, as well as filed carrier claims.

Ran credit card pre-authorizations for customer orders.

Responsible for compiling and sending daily backorder report for top

customer as well as NBS owner for companywide material production schedule.

Responsible for looking at companywide backlog report to ensure legitimacy

of order lines.

Administered Fork Lift Recertification Training to employees and handled

assessment of any injuries, whether major or minor, as well as file any

OSHA reports after completing fact finding interviews.

Carsonite Composites LLC, A Division of the Genlyte Thomas Group, LLC SC

Eastern Regional Inside Sales Representative

2006-2009

Reviewed product cost and gross margin goals for existing products and

established new product

pricing. Managed quote data base for the Eastern Region. Conducted

telephone product training

for sales force and dealer network including providing test units to

regional mangers and key

distributors for use in demonstrations. Processed incoming orders,

coordinated shipments and

handled customer-related issues. Provided support to sales team, ensuring

all sales and service

objectives were met. Prepared daily sales reports for Eastern Regional

Management. Answered

inbound calls in support of customer needs. Customized new phone system

greetings for the company.

Cindy B. Jarrell Page 2 of 3

Nevamar Company, LLC, A Division of Panolam Industries, SC

Purchasing Agent

2005-2006

Managed purchasing of supplies, machines, parts and chemicals for the

Nevamar operation worth

$120 million annually. Responsible for sourcing, bidding, negotiating and

awarding all service

contracts and evaluating/approving new vendors. Developed and implemented

supplier

policies/procedures related to the procurement of goods and services to

insure proper integration

into the Nevamar system. Qualified and approved purchase requisitions and

entered capitol

expenditure requests. Reviewed and analyzed procurement procedures and

supplier/product

changes to help reduce costs and improve quality.

Nevamar Company, LLC, A Division of Panolam Industries, SC

Customer Service Representative

2004-2005

Coordinated the processing of all orders for the entire East Coast and

Texas Distribution Center.

Solely responsible for the Engraving Stock Line of Nevamar including order

taking, handling

customer questions or complaints and expediting orders. Qualified customer

inquires and acted as

inside sales contact, streamlining interactions between for Regional

Managers and customers.

Carsonite International Corporation, A Division of Omega Polymers

Technology, SC

Customer Service Representative

2002-2004

Answered inbound calls and assisted customers with orders, product

information, handled

customer complaints and issued RMAs when needed. Prepared quotes for state

and federal bids,

as well as large sound wall and glare screen bids. Worked as corporate

liaison between distributor

and manufacturing networks. Assisted Eastern Regionals with costing and

margin analysis,

prepared weekly sales reports and other duties as assigned.

Hampton County Guardian, A Division of Community Newspaper Inc. SC

Advertising Sales Representative

1998-2002

Inside and outside sales in display and classified advertising. Managed

established accounts and

developed new business from sales leads by preparing and presenting new

advertising ideas.

Monitored overdue accounts and handled collections for these accounts.

Assisted News Editor by

composing sports articles for print, special section layouts and other

duties as assigned.

Selected Achievements:

South Carolina Press Association Award for Excellence in Advertising 1998-

2002

1999 finalist for Corporate "Rookie of The Year" for excellence in sales

2000 Corporate "All Star Award" for achieving 120 % more sales revenue

from previous year

2001 Corporate "Hustle Award" for most new accounts signed during year

Cindy B. Jarrell Page 3 of 3

Judy's Hallmark

Manager

1990-

1998

Managed sales and personal business accounts for over 80 clients,

bookkeeping, marketing,

advertising, evaluation/selection of vendors, customer needs analysis, all

aspects of staffing

process, prepared monthly sales reports and other duties as needed.

Computer Skills

Microsoft Office Syteline Lawson Windows and Vista Fourth Shift

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