Customer Service Management

LaGlendra Haynes

*** ******* **. *.*.

Atlanta, GA 30316

Phone: 678-***-**** E-mail: abhfwy@r.postjobfree.com

Professional Summary

Progressive active career marked by documented success in diverse areas of

accounting, finance, business administration, tax preparation, office

manager, customer service, and customer relations. Areas of strength

encompass:

. Lifecycle management of multiple complex projects simultaneously.

. Solutions provider, skilled in critical decision-making, eagerly

embracing new technology and change management as pathways to

improvement.

. Articulate communicator across diverse groups, collaborating with

business units, internal customers, and vendors at all levels to

define and achieve common goals. Proven ability to partner with all

levels of an organization.

. Role model for highest levels of team loyalty, personal and

professional standards, approaching challenges with drive and

energy; recognized initiator of action and subsequent results.

Education & Training

Master of Accounting & Financial Management / CPA Emphasis - GPA 3.5 -

2010

Keller Graduate School of Management, Atlanta, Georgia

Bachelor of Science in Business Administration / Management - 2002

University of Mobile, Mobile, Alabama

Certificate H&R Block Tax Course / Tax - 2006

H&R Block, Decatur, Georgia

Professional Experience

LaGlendra Haynes, Atlanta, Georgia

Tax Accountant (2009-present)

Prepare income tax return forms for individual, partnership and corporate

tax returns. Review financial records, such as prior year tax return forms,

income statements, and documentation of expenditures to determine forms

needed to prepare return. Interview clients to obtain additional

information on taxable income and deductible expenses and allowances.

Consult tax law handbooks or bulletins to determine procedure for

preparation of atypical returns. Calculate form preparation fee according

to complexity of return and amount of time required to prepare forms.Use

knowledge of Federal, State and local tax codes to accurately prepare tax

returns. Intensive research and attention to detail as it relates to tax

codes.

Slater Tax Services, Atlanta, Georgia

Tax professional (2006-2009)

Prepared income tax return forms for individuals and small businesses:

Reviewed financial records, such as prior year tax return forms and

documentation of expenditures to determine forms needed to prepare return.

Interviewed client to obtain additional information on taxable income and

deductible expenses. Consult tax law handbooks or bulletins to determine

procedure for preparation of atypical returns. Occasionally verified totals

on forms prepared by others to detect errors of arithmetic or procedure.

Trained and mentored new team members.

Bank of America Corporation, Atlanta, Georgia

Fraud analyst (2006-2008)

Performed fraud prevention activities on deposit accounts, focusing on

functions established to provide early warning signs of potential losses.

Reviewed potential fraudulent transactions on customers ATM/Debit cards for

the prevention and detection of fraud. Verified account activity with

customers over the phone in a timely manner. Closed cards with fraudulent

transactions and issued new cards. Develop, communicate and implement

optimum fraud strategies. Update the system for customers travel

arrangements to protect the use of their cards while traveling. High volume

call center.

SunTrust Bank, Decatur, Georgia

Bank Teller (2004-2006)

As a Bank Teller, I was responsible for quickly and accurately processing

routine transactions that customers conduct at banks. Routine transactions

include cashing checks and making deposits, loan payments, and withdrawals.

I received and processed money when customers made deposits. I was also

responsible for recording the transactions I performed. For instance, each

deposit is recorded on a deposit slip that is filled in by the customer.

Tellers start the day with a certain amount of cash in their cash drawer.

They are responsible for this money and for all the checks, deposits, loan

payments, and other monies they receive during the day. As they work,

tellers keep track of all the transactions that they perform. Other inputs

include:

. Cash payroll checks, exchange foreign currency, receive loan

payments and issue traveler checks

. Catalyst for process improvements throughout the job process

. Ability to communicate effectively, both orally and in writing.

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