Customer Service Manager
Resume:
Stacey Y. Fish
*** * **** **. *** B. Sun Prairie, Wisconsin 535**-***-*** 1625 *********@*****.***
Qualifications: Diligent, detail oriented customer service specialist experienced in multiple
office functions while maintaining confidentiality of data and information.
Excels at multi tasking in a fast paced, stressful environment, completing
projects and problem solving with a sense of urgency.
Superior telephone, customer service and computer skills with experience in
MS Word, Excel, Outlook and PowerPoint.
Demonstrates strong communication and active listening skills, combined with
experience diffusing difficult customer situations with tact and ease while
providing exceptional customer service.
Education
Pillsbury Baptist Bible College
• Bachelor of Science in Bible (May 2007)
• Minors in Youth Ministry and Music
Experience:
Hy Vee (September 2007 – Present)
Assistant Manager and Accounting
Stacey Y. Fish
• Human Resources Assistant: Filing, job verification, data of new employees, termination, employee discipline, new
hire training and job coaching, maintaining current employee data, general clerical duties.
• Maintaining Confidentiality of all personnel files and information.
• Orientation and training of new employees.
• Customer Service: Maintain guest relations through superior service.
• Front End Supervisor: Ensuring flow of traffic through checkout, overseeing cashiers and baggers as they complete
our guests visit, keep them accountable to the handbook, excel in customers’ expectations of speed, efficiency and
service, and problem solving guest issues and complaints.
• Backroom Assistant: Stock merchandise and organize inventory.
• Accounting: Count and balance all registers throughout the evening and rotation of cashiers, maintain flow of cash,
balance the safe, close out registers at the end of day, keep cashiers accountable through daily records.
Maurices (February 2010 – November 2010)
Assistant Manager
• Customer Service: Assisting guests with selection and purchase of clothing and accessories.
• Accounting: Balancing the registers at the end of day.
• Sales: Achieve daily and weekly sales and credit card goals.
• Floor Supervisor: Ensuring top customer satisfaction through supervision of sales associates.
• Loss Prevention: Maintaining a constant vigilance on the floor and superior customer service to minimize theft.
Maranatha Baptist Bible College (January 2009 – May 2009)
Admissions Counselor
• Student Contact: Contact and prepare files for potential students interested in Maranatha.
• Phones: Calling potential students who had made an interest in the school as a potential college and answer any
questions they had pertaining to majors, the school, or sports.
• Secretarial Work: Worked with the travel coordinator as her secretary, noting information, sending out mailing and
emails, and coordinating with hosts. Also updated system information and office assistant clerical work.
• Recruiting: Actively go through a weekly list of potentials to call and assist them with questions, information packets
and major specific details to make their selection and transition easier.
Stacey Y. Fish
Northland Camp and Conference Center (Summers 2005 2008)
Supervisor/Teen Counselor
• Supervised Waitresses: Delegated groups, assigned tables, worked alongside the waitresses, led by example and
provided superior dining experience to our campers throughout the summer.
• Leadership Roles: Responsible for weekly cabins of 8 12 girls, led discipleship groups during teen camp and children’s
groups during family camp, and actively participated on all levels, assuming any role and task given me with
excitement and accomplishment.
Jostens (October 2004 – April 2005)
Temporary Order Processor
• Computer corrected scanned order forms for accuracy of ordering.
• Maintain a level of typing accuracy.
• Assist in completion of order forms for graduation and ring necessities.
Skills
• Experience through class work and professional work in Word, Excel, PowerPoint, spreadsheets and
PhotoShop.
• Familiar with data entry.
• Experienced in Public Relations.
• Effective oral and written communications.
• Professional appearance, manner and friendliness.
• Leader by example and maintaining work relationships based on respect.
Stacey Y. Fish
References:
• Brandy Kading, Hy Vee Human Resource Manager
• Rob Budd, Hy Vee Store Director
• Michelle Coenan, Maurices Assistant Manager
Contact this candidate