Customer Service Manager

Savier Abreu

*** ***** **** ****, ********* Springs, FL, 32714 407-***-**** abhftw@r.postjobfree.com

Objective

Seeking an entry level position with opportunity and growth that leverages my energy, along with a

unique drive for excellence.

Education

Everest University, Orlando, FL

Associates in Science in Criminal Justice, 2012

Summary of Qualifications

• Strong Customer Service

• Detailed Oriented

• Team Player

• Excellent written and Verbal Communication Skills

• Strong Analytical and Reasoning Abilities

• Computer proficient

• 24-Hour Security Course Completed

Computer Skills

• Microsoft Office Suites

• Point of Sales System

Work Experience

Vila-N-Son Landscaping, Winter Garden, FL

Foreman, October 2011- Present

• Keep track of inventory

• Keep equipment in proper condition

• Organize task throughout the day

• Oversee and a 2-3 man crew

• Evaluate property assigned

• Handle any customer request or complaint and take care of the issue

• Complete daily report required for the property

L-N-R Home Improvement, Clermont, FL

Apprentice, February 2009- June2010

• Keep track of inventory

• Set up and put back equipment

Kings Ridge Golf Course, Clermont FL

Pro Shop Attendant

March 2008 – February 2009

• Administered Golf tee times for members, residents and special events

• Set up lessons with instructor

• Kept track of inventory on daily basis

• Opened and closed registers and made bank deposits

• Provided outstanding customer service through pleasant client interactions and maintenance

of an inviting retail environment

• Radio dispatch employees to needed areas

Bravo Supermarket, Orlando, FL

Team Member

October 2007-March 2008

• Served customers deli meats

• Handled complaints regarding the deli department

• Maintained deli area to Health Department standard

• Performed cashier duties; opened and closed registers

Miroza Restaurant, Orlando, FL

Assistant Manager

April 2007- October 2007

• Assisted with all daily activities, opening and closing functions

• Supervised customer service, ensuring prompt delivery of orders and highest levels of service at

all times, for both restaurant floor and catered events

• Responsible for bookkeeping, payroll, and cost controls

• Developed marketing strategies to increase business and market share

• Hired and trained employees, prepared weekly schedules, monitored and evaluated employee

performance

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