Manager Customer Service

ALAN P. NICKLAUS

**** ******* ***** 952-***-**** (h)

Burnsville, Minnesota 55337 952-***-**** (w)

abhfta@r.postjobfree.com

Career Objectives

To save your company money, to lead in development of people to

strengthen your company, and to leverage my strengths and knowledge of

the logistics/warehouse industry to effectively grow your company. I

will positively impact your bottom line and manage your operations.

Qualifications

. 15 years of broad leadership experience within finance, operations,

supply chain and IS departments.

. Proven results in on-time performance, cost reduction, inventory

levels, freight negotiations, logistics and warehouse productivity,

customer servicing, team building and .process improvements.

. Successfully mentored, developed, and provided leadership to

personnel in Manufacturing, Shipping, Receiving and Warehouse

Departments (Distribution and Retail operations), and Logistics

department.

Experience/Accomplishments

Apex International, Chaska, Minnesota ($60+ Million) (3+ years)

Warehouse/Logistics Manager Dec 2007 to Present

. Effectively provide leadership, direction, and support to

warehouse and logistics staff with full responsibility for

selection, training, coaching, and dismissal.

. Implemented new strategic direction for both parcel and third

party carrier selection for future company growth (20%

annually). Negotiated all contracts and monitored day to day

performance resulting in 35% freight cost savings ($200,000+ per

year).

. Worked cross-departmentally to achieve common goals of mutual

collaboration among Retail Distribution, Sales, Quality,

Production and Compounding Departments. Achieved near 100% on

time shipping with damage-free shipments in Retail distribution.

. Complete responsibility for five warehouses, warehouse assets,

monthly budgeting, and began implementing Lean/5S culture and

continuous improvement. Analyzed and reduced warehouse expenses

three consecutive years resulting in 10% lower operating costs.

. Effectively devised, measured, and communicated Scorecards

(KPIs) of on time performance, picking accuracy, departmental

costs, freight costs and inventory and service levels. Managed

3rd Party Logistics service level agreement (SLA's) resulting in

exceeding customer's expectations.

Ergotron Incorporated, Eagan, Minnesota ($130+ Million) (22 years in

total)

Logistics Manager (5 years) Sept 2002 to Dec 2007

. Negotiated to reduce logistical expenses by an additional 10% in

consecutive years resulting in $50K.

. Lean user in Oracle and Oracle WMS implementation for sales

order picking and shipping. Conducted project on time and under

budget.

. Managed logistic staff of six with responsibility for domestic and

international shipping.

. Processed 34% more volume with no staffing changes by enhancing

picking/packing process.

. Assisted in ISO 9001 compliance.

Warehouse/Logistics Manager (3 years) Dec 1999 to Sept 2002

. Managed 17 warehouse workers with responsibility for receiving,

shipping, and out plant processing.

. Implemented Clippership software which improved order process

200% and accuracy to near 100% with volumes reaching 350

parcels and 30 LTL shipments per day.

. Turned shipping department into a profit center resulting in

profit contribution of $480K.

Manufacturing Manager (2 years) July 1997 to Dec 1999

. Improved on-time build performance from 87% to 99% while sales

volume increased 25%.

. Managed assembly crew of 14 with responsibility for selection,

training and development.

. Implemented capacity planning for the manufacturing floor using ROI

software.

. Planned two additional production lines without additional

manufacturing people resources.

Production Control Manager (2 years) May 1996 to July 1997

. Used MRP software to coordinate product flow from purchasing to

manufacturing to shipping.

. Improved on-time manufacturing performance from 53% to 95% while

sale volume increased 30%.

. Reduced sales order lead time by one week and partial shipments

from 18% to 4% of orders.

. Effectively improved customer service levels with accurate and

timely order information.

Logistics/Warehouse Manager (2 years) March 1995 to May 1996

. Managed shipping, receiving and warehouse personnel and operations.

. Implemented procedures, organized warehouse operations and

initiated bar coding for 5000+ SKU's.

. Negotiated cost reductions while improving service in the

domestic and international movement of freight via LTL, air

shipments, ocean containers and small packages for a first

year cost benefit of $75K.

Credit/Shipping Manager (2 years) March 1993 to March 1995

. Collected accounts receivables for $10+MM with 99.9% success

rate while reducing outstanding accounts from 59 to 47-day

average.

. Processed returns, issued credit memos, and authorized shipping of

all orders.

. Operated shipping department including hiring of shipping

assistants, procuring shipping assets and automating shipping

procedures.

Bachelor of Science Degree, Mankato State University; Major: Computer

Science; Minor: Speech 1987

Systems, Oracle, Oracle WMS, Manage 2000, Alliance, Microsoft Works, Excel,

Power Point.

Activities, Memberships and Community Service

APICS, Christian Youth Fellowship Counselor, Marriage Preparation

Volunteer, Eucharistic Minister, Member People of Praise Christian

Community for 30 years

References Available

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