Human Resources Customer Service

Cynthia Salie, PHR

< 972-***-**** ( ******@*****.***

Human Resources GENERALIST

Certified Professional in Human Resources (PHR).

Extensive background in Human Resources Generalist affairs.

Demonstrated success in negotiating win-win compromises.

HR Skills

EMPLOYMENT LAW Staff Recruitment & Retention Orientation &

FMLA/ADA/EEO/WC Employee Relations On-Boarding

Mediation & Advocacy Benefits Administration Performance Management

HR Policies & Procedures

Professional Experience

GREYHOUND LINES, INC. - DALLAS, TEXAS 2001-2009

Largest provider of intercity bus transportation across North America with

sales of 1 billion and 8,000 employees throughout North America. Serves

more than 2,300 destinations with 13,000 daily departures.

HR Representative, 2003 to 2009

Provided a full range of human resource/employee relations support to

internal customer base, interacting with all levels of the organization.

Key Results:

Provided proactive Human Resources support to management by promoting a

positive safe professional work environment to improve employees' job

satisfaction and morale.

Structured and implemented programs and policies in the areas of training

and new-employee orientation.

Fostered a teamwork/open-door environment promoting a positive dialogue and

relationship building across the organization.

Managed the hiring and recruiting process, negotiated salary offers and

sign-on bonuses/relocation packages at both the exempt and non-exempt level

to ensure appropriate talent recruitment.

Revised job descriptions across all levels.

Participated in open enrollment at a generalist level. Assisted with mail

outs, answered questions regarding changes to plans, and conducted training

with various departments as well as conference calls to train the field

managers.

Wrote employee policy and procedures covering issues including disciplinary

procedures, attendance, and the hiring process.

Engaged managers and employees on a daily basis in order to stay current

with daily matters. This allowed a more proactive approach to workplace

issues.

Upgraded the new hire orientation program to include visits to the

different areas of company operations and include members of the senior

management team.

Participated in a corporate community relations committee that selected

local and corporate programs for employee participation.

Established and maintained close relationships with colleges/universities,

vocational schools, professional organizations and other non-profit

organizations to advertise our company and job opportunities.

Managed downsizing/reorganization for employee population and transition

with parent company.

Reduced turnover in the Operations Support Center by developing and

training management on behavioral interviewing techniques and conducting

additional assessments on potential new hires. Turnover was reduced by

33%.

Professional Experience (continued)

EMPLOYMENT SPECIALIST, 2002 TO 2003 HUMAN RESOURCES COORDINATOR, 2001

TO 2002

Promoted to fulfill a broad range of Human Resources functions, including

recruiting and training employees, conducting on boarding with new hires,

overseeing disciplinary action and managing HR records. Resolved conflicts

between employees and performed exit interviews.

Key Results:

Trained various management teams on interviewing techniques and best

practices, conducting workshops and one-on-one coaching sessions that

contributed to sound hiring decisions.

Foley's Department Store - Dallas, Texas 1996-2001

National Retail Chain

Sales Associate, 1996 to 1998 Human Resource Administrator, 1998

to 2001

Managed the screening, paperwork and training of non-exempt new hires.

Provided customer service to clients on sales floor.

Education & Certifications

BBA, BACHELOR OF BUSINESS ADMINISTRATION, BUSINESS/HUMAN RESOURCES, TEXAS

WOMAN'S UNIVERSITY, DENTON, TEXAS.

Professional in Human Resources, PHR, Human Resources Certification

Institute since 2003.

Affiliations

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM), NATIONAL ORGANIZATION

Dallas Human Resources Management Association (DHRMA), Local Dallas

Organization

Court Appointed Special Advocate (CASA), Dallas, Texas

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