Customer Service Sales
Resume:
William C. Bridges
Anderson, South Carolina 29625
Telephone: 864-***-****
E-Mail: *******@*********.***
PROFILE: Duke Energy Corporation..Claims Adjuster/Senior
Insurance/Claims Analyst - early retired..
. Background encompasses extensive professional experience in the following
key areas of responsibility:
. Expert Negotiating, Loss Prevention, Credit Reviews, Auditing, Call
Center Analyst, Claims Adjusting; Claims Settlements, Property Damage
Recovery; Litigation; Personal Injury Claims, Marketing; Insurance Fraud
Investigation, Electrical Injury Investigator, Witness Interviewing,
Acquiring Statements. Safety Reviews, Safety Audits, Safety Programs,
Fraudulent Claims Investigations, Planning, Scheduling. Technical
Support, Call Center Analysis/Support, Organizational Skills, Management
Skills, Litigation Expert, Family Courts, Summary Courts, Circuit
Courts.
. Business Development, Sales of Energy Concepts, Expert in Customer
Retention.
. Strengths: Excellent communication/interpersonal skills; excellent
written/verbal reports; documentation; team player; motivational; time
management skills; highly responsible; Computer literate. Expert Report
Preparation, Conflict Management, Policy Reviews, Contract Reviews,
Customer Service Expert, Analytical Support, Presentations, Negotiator
. Surge Capacity Force - FEMA
AREAS OF EXPERTISE:
Risk Management
. Property Damage Investigations; Damage Assessor, Loss Prevention, Credit
Analyst, Liability Claims Adjusting; Auto Accident Investigations, Fire
Investigations; Electrical Injury Investigations; Personal Injury
Investigations; Slip and Falls, Workers' Compensation Investigations,
Claims; Evidence Retrieval and Retention; Compliance Reviews, Loss
Prevention, Risk Assessments, Vendor Sourcing; Background
Investigations, Skip Tracing, Technical Support, Surveillance,
Mitigation, Catastrophic Event Managing, Communications Specialist,
Conflict Management,
Surveillance Expert, Claims Negotiations, Claims Disposition
Litigation:
. Court Preparation; Representation of Liability and Recovery;
Subrogation; Interviewing (Written/Recorded); Testifying;
Outside/Internal Counsel Interfacing.
Business Development:
. Marketing/Sales; Energy Management Promotions; South Carolina Energy
Auditor. Duke Energy Corp.
SELECTED ACCOMPLISHMENTS:
Duke Energy:
. Presidential Award
. Century Club Awards
. Sertoman of the Year
. Who's Who in America
EDUCATION / TRAINING:
. Forest Business College, Anderson, South Carolina
. Tri-County Technical College, Pendleton, South Carolina
. Westside High School, Anderson, South Carolina
. Crawford & Company: P&C Adjusting, Atlanta, Georgia
. Crawford & Company: Fraudulent Claim Investigation, Atlanta, Georgia
. South Carolina Association of Legal Investigations, South Carolina
. Duke Energy Business Development
. SLED
. FEMA
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PROFESSIONAL EXPERIENCE: Senior Insurance/Claims Analyst - Duke Energy
Corporation - Self Insured Company
? DUKE ENERGY 1978 to
2009 ( Early Retirement )
Greenville, South Carolina / Anderson, South Carolina
. Private Investigator - SC
Owner of Palmetto Investigations, LLC
Senior Insurance/Claims Analyst (1991-2009)
. Disposition of P&C liability claims. Property damage recovery.
. Vehicle accident investigations.
. Litigation preparation.
. Technical support for distribution.
. Insurance fraud investigations.
. Mitigation
. Mediation
. Contract Reviews
. Vendor Sourcing
. Call Center Support
. Technical Support for Call Centers
Business Development (1982-1991)
. Marketing/sales.
. Energy management promotions.
. South Carolina Energy Auditor.
ORGANIZATIONS / ASSOCIATIONS: (Past & Present)
. Christian, Member of Temple Bapt Church
. Deacon - (former)
. Cub Scout Leader (Former)
. Piedmont Claims Association
. Georgia Fire Investigators Association
. Carolina Fire Investigators Association
. Southeastern Electric Exchange (Former Vice Chairman Claims Division)
. Southeastern Electric Exchange (Former Secretary/Treasurer)
. South Carolina Association of Legal Investigators
. Red Cross Board (Former)
. International Arson Association
. Sertoma District Governor (Former)
. Sertoma President (Former)
. Southeastern Arson Association (Speaker)
LICENSES / CERTIFICATIONS:
. South Carolina Dept of Insurance Claims Adjuster (Current)
. North Carolina Claims Adjuster (Former)
. Texas Claims Adjuster (Former)
. South Carolina Appraiser (Former)
South Carolina Private Investigator
. South Carolina Energy Auditor (Current)
. Notary of South Carolina (Current)
. FEMA
Passport - current
ACTIVITIES:
. Fishing
. Hunting
. Photography
. Woodworking
. Music
. Horses
References Available Upon Request
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