Project Manager

Karishma Desai

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Address: 317A Nectar Ave, Galloway NJ 08205 Phone: (908)

370-3983 Email: **********@*****.***

OBJECTIVE

To fulfill a data intensive position that will require me to demonstrate my

strong analytical, communication & leadership skills.

EDUCATION

Rutgers- The State University of New Jersey-New Brunswick, NJ

Bachelor of Arts Criminal Justice

SUMMARY OF QUALIFICATIONS

Experienced business analyst and great customer representative of various

banking projects.

Excellent communication, analytical, interpersonal and presentation skills;

expert at managing multiple project simultaneously.

Coordinated and facilitated E-JAD/JAD (Joint Application Development)

sessions for defined agenda with Business and IT teams to complete the

required project tasks.

Excellent in developing Current Process, Future Process and Use Case

Diagrams to meet the business needs using MS Visio.

Knowledge of SDLC (Software Development Life Cycle) using methodologies

such as Waterfall, UML (Unified Modeling Language), OOAD (Object Oriented

Analysis and Design), RAD (Rapid App. Development) and APM (Agile Project

Mngmt).

Capable of performing under minimal supervision, multi-tasking, and meeting

deadlines as an individual/team contributor.

Outstanding performance records marked by a steady succession of increasing

accomplishments of project milestones.

TECHINAL EXPERTISE

Methodologies: UML (Unified Modeling Language), OOAD (Object-Oriented

Analysis and Design), Cost-Benefit Analysis, Risk Analysis, RUP (Rational

Unified Process), APM (Agile Project Mgmt.), BPR (Business Process

Reengineering)

Project Design Skills Tools: MS Project, Rational Requisite Pro, MS Visio

2003, Axure RP Pro

Computing Applications: MS Powerpoint, MS Visio, MS Project, MS Excel, MS

Word, JIRA, CVS, Confluence, Caliber

Analysis Skills: UML, Analysis Skills, Business Analysis

EXPERIENCE

Wells Fargo Bank, N.A, - Tuckerton, NJ Oct 2010-

present

Product Analyst

Documented scope definition for Client Exploration project for fundamental

Retail and Small business products.

Gathered business requirements using interview and survey techniques with

retail and small business customers and the SMEs.

Generated various functional use cases identifying the business/customers

concerns, issues and the demanding market needs.

Identified reporting parameters based on the existing client data for

impacted systems such as DDA, CDA, and IRA accounts.

Reviewed business/functional requirements with business stakeholders and

gained approvals within projected deadlines.

Acted as a subject matter expert and provided clarification to development

and testing team.

Created training guide to educate team players based on the new

functionalities to release the project in timely manner.

L'Oreal Federal Credit Union - Clark, NJ

February 2009- Sept 2010

Assistant Manager/Loan Officer

Evaluated Credit Union's Office of Foreign Assets Control (OFAC) system to

enhance the performance of daily reporting.

Generated Cost/Benefits specification document clarifying current issues,

concerns and needs.

Compared new alternatives OFAC systems against the current system (CUSA)

and performed gap analysis.

Presented pros and cons of the current system as well as the new systems to

gain stakeholders approval of purchasing the new OFAC system

Documented business/functional requirements and completed review process in

timely manner.

Acted as a Subject Matter Expert to third party vendor and internal

Implementation and Testing teams.

Developed the procedure manual for new hires.

Involved in the Users Acceptance Testing (UAT) of the new OFAC system.

Reviewed and processed customers loan applications

Obtained credit records from a credit reporting agency and analyzed Credit

Reports.

Developed debt ratios and risk factors for loans.

Investigated customer queries and provided possible solution to avoid any

conflicts

Executed wire transfers of funds and initiated delinquent process for the

troubled loans.

Interviewed/hired/trained employees

Commerce Bank - New Brunswick, NJ

November 2007 -

September 2008

Currency Management Analyst

Supervised and coordinated daily money transfer activities with external

financial institutions.

Responsible for replenishing the automated teller machines and transferring

money to the vault.

Created various financial reports identifying the concerned business areas

Documented requirements to ensure the process improvements based on the

reports.

Documented Use Cases satisfying the requirements and provided clarification

to implementation team.

Created sample mockups for the business reports.

Cranford New and Food - Cranford, NJ

June 2004 - August 2007

Supervisor/Customer Relations

Formulated effective recommendations for cost reduction measures and

produced financial reports to senior managements

Responsible for the efficient and profitable operation of the store

Hired and trained employees

Developed merchandising plans to help market products around the community

Maintained good customer and community relations

Addressed customer complaints and used LAST (Listen Apologize Solve Thank)

method to help resolve their issues

LEADERSHIP & ACTIVITIES

Little Investment Banker of Rutgers (LIBOR), Active Member

Diversity Business Student Association (DBSA), Active Member

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