Customer Service Project Manager

Marisa Garrett

Phone: 720-***-****

E-mail: abhfmr@r.postjobfree.com

SKILLS SUMMARY

Developed capability to maneuver several systems. Unrelenting ability to Tackle opposition and hurtles with ease. Experience includes team collaboration as well as self starter work environment.

Passionate about delivering excellence and honesty in the work that I present.

*Excellent interpersonal skills*Extensive Microsoft Word Office skills*Attention to detail

*Strong troubleshooting skills*Solid ability to be resourceful*Experienced team player

QUALIFICATIONS

Project Management

• Audited integrity of all paperwork received from Construction Managers, Utility Managers and Electricians

• Followed up with tower owner/leaser, Electricians, Construction Managers, Utility Managers and the Project Manager to assure that all paperwork was received and accurate

• Audited build of material forms to make sure they matched correct job/material codes

• Provided Construction Managers with copies of approved Construction Drawings, RFDS’s, Green Sheets, Compliance paperwork and Building Permits as needed

• Maintained all Regulatory Compliance for new site builds on cellular tower sites

Technical Support

• Tested to determine if circuit was down hard, intermittent or had data loss(latency or packet loss)

• Ran trace routes and ping tests

• Administered tests to see if portal was under or over utilized

• Answered internet and phone trouble calls from business customer

Provisioning Support

• Resolved all circuit install issues and changes

• Created and submitted ASRs/LSRs for account changes via CSG(online ordering system)

• Negotiated delivery of due dates with Local Carriers

EMPLOYMENT HISTORY

WesTower Communications Denver, CO 2014-2014

Century Link Highlands Ranch, CO 2013-2013

DishNet Wireline Denver, CO 2012-2013

EDUCATION/CERTIFICATIONS

American Job Center

Professional Development: 30 hours Golden, CO 2014

Gateway High School Aurora, CO Diploma

SOFTWARE

OCIS, Remedy, CARMS, EDI, CDI, OBUS, CRM, LSOG, COMS, CBP,ARS,Peoplesoft,Movious,Quicktel, Axiom,IMA,Siterra,Autoforms,Filenet,Wesbase,Diamond Craft

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