Debra Stayte

**** ******** ******

Toledo, Ohio 43608

Direct 419-***-****

abhfmn@r.postjobfree.com

OBJECTIVE

A position in your company where I can utilized my customer service and office skills.

EXPERIENCE

Liberty Tax Service, Toledo, Ohio`

Manager/Tax Preparer, 2011 - 2011

•Prepared federal and state returns using clients personal information. Hired employees, handled customer service

issues, answered phones.

•This was my second year preparing taxes and first year managing. I have been asked to continue with the company

next year managing the same store.

T Town Internet Cafe, Toledo, Ohio

Crew, 2011 - 2011

•Helped people purchase cards for use of internet time.

Kmart, Toledo, Ohio

Cashier/Layaway, 2010 - 2011

•Communicated with customers daily

•Built rapport with customers through effective and precise communication

•Analyzed problems and anticipated customers' needs

•Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation

in resolving problems. Possess effective communications skills, and work well with others at all levels

•Handled customer inquiries and complaints

•Dealt tactfully and effectively with difficult customers

•Operated cash registers and computer input applications

Medcorp Inc, Toledo Ohio

Medicare Biller, 2003 - 2005

•Kept records of invoices and support documents

•Resolved discrepancies on accounting records

•Updated manuals when rates, rules, and regulations were amended

•Billed medical insurance companies for payment of services rendered. Answered multiple phone lines and assisted

with the collections department.

EDUCATION

Woodmore High School, Elmore, Ohio

H.S., Diploma, 1992

Owens Community College, Toledo, Ohio

Did not graduate. Attended for Associates Degree in Business with the Medical Support Option in '00-'01.

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