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Customer Service Representative

Location:
Gibsonia, PA, 15044
Posted:
May 30, 2011

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Resume:

Jennifer L. Dodson

**** ********* *****

Gibsonia, Pa. 15044

H:724-***-****, Cell: 412-***-****

abhfl4@r.postjobfree.com

EDUCATION

La Roche College, Pittsburgh, Pa.

Bachelor of Science degree in Accounting, Summa Cum Laude

GPA - 4.0

WORK EXPERIENCE

Eureka Bank, Pittsburgh/Oakland section, Assistant CFO, Accountant,

September 2000 to December 2010

. Converted the bank from a paper-based manual accounting system to an

automated software system, utilizing the Sendaro Software package.

. Set up all accounts and coordinated an extensive pre-go-live parallel

process.

. Solely responsible for the monthly balancing and accounting reporting.

. Provide external and government auditors with standard and ad hoc

reports.

. General Ledger, GL and account reconciliations, quarterly reports,

credit card balancing, financial and board reports and month end

closing.

. Excellent MS Excel and Word Skills

. Proficient in QuickBooks Payroll

Burkhart M. H. & Co. CPA's, McCandless, Pa., Intern, Jan. 2000 to April

2000

. Helped to audit prepared tax forms and reviewed discrepancies with the

CPA's.

. Used computerized system to review tax forms, copy forms and prepare

all forms for delivery to clients.

. Greeted clients as they entered the office to deliver tax data to be

prepared.

. Maintained files with new tax forms.

Rock and Company/ CPA Firm, Pittsburgh, Pa., Intern, September 1999 to

December 1999

. Used the Peachtree Accounting System to perform bank reconciliation's.

. Obtained clients checking account data to reconcile to bank

statements.

. Worked with clients on payroll issues. Employee payroll checks that

had to be verified were searched for in Peachtree and tax payments

were resolved with the local township tax departments.

. Worked with the owner of the company on financial reports for clients.

. Maintained client records.

Mellon Bank, Pittsburgh, Pa., Clerk, Check Processing, January 1992 to

January 1993

. Received and reviewed payments from twenty five lock box clients.

. Responsible for timely and accurate receipt of account deposits and

balances.

. Reported account balances to clients requesting this service.

AT&T, Pittsburgh, Pa., Service Order Administrator, Account Inquiry Center,

October 1977 to October 1987.

. Worked with customers to set up new accounts with AT&T and resolved

inquiries about existing service.

. Calculated and collected deposits required from customers.

. Utilized computer data base systems to retrieve information and record

deposits collected.

US Postal Service, Pittsburgh, Pa., Customer Service Representative,

January 1993 to August 1994

. Relayed concerns of mail carriers to managers and Postmaster to

maintain a constant flow of communication between the customer, mail

carrier, and Postmaster.

WORK AWARDS

. AT&T, Account Inquiry Center Received award for employee of the

month, out of 150 eligible employees. Received 9 written commendations

from customers for exemplary service.

. Mellon Bank, Check Processing Department Received Mellon's

outstanding employee monthly award within the first six months of

employment, out of 100 employees.

. US Postal Service, Part Time Counter Clerk Recognized by Manager

for quality service.

EDUCATIONAL AWARDS

. La Roche College, 1997 Presidential Honors Scholarship.

. North Campus Academic Scholarship, 1996 and 1998.

. Member of Delta Mu Delta, National Honor Society in business

Administration, 1998.

. Member of Phi Theta Kappa Honor Society.

. Deans List, La Roche College, graduated Summa Cum Laude, highest honors.



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