Customer Service Quality Control

Zandra Louise

Fletcher

**** ********* ******

Toledo, OH 43610

HM# 419-***-****

ALT# 567-***-****

******.*********@*****.***

RELEVANT PROFESSIONAL EXPERIENCE

Target, Atlanta, GA

Part-time pharmacy technician and sales floor team member,

February 2011 - April 2011

On Assignment Lab Support, Atlanta, GA

Hired as a contract worker at StoCorp manufacturing company as

a Quality Assurance Lab Tech,

April 2010-May 2010

Hire Dynamics LLC, Alpharetta, GA

Hired as a contract worker in manufacturing settings, assembly

line and inspection work,

August 2009-December 2009

Bulldog Biodiesel, Ellenwood, GA

Testing manufactured bio-diesel using lab tests to ensure the

quality of material,

January 2009-March 2009

Backyard Services LLC, Monroe, MI

Packaging and assembly of parts for shipments,

February 2007- July 2007

Envirosafe Services of Ohio Inc., Oregon, OH

Laboratory Quality Control Analyst, February 2001-October

2005

Sharp Testing Services, Toledo, OH

Level 1 Bituminous/Quality Control Lab Technician, March 1999-

November 1999

EDUCATION

Kennesaw State University, August 2010- November 2010

Pharmacy Technician Certification.

University of Toledo, September 1997- December 1998 Mechanical

Engineering, General Studies.

Jesup W. Scott, 1992 - 1996 High School Diploma.

SERVICE/TRAINING & EQUIPMENT

. Trained as a pharmacy technician to fill prescriptions, supplies

and provide customer service.

. Document specialist copying, scanning and binding documents for

legal presentation.

. Implementing, and executing "Preventative Maintenance" programs for

lab equipment.

. Working with TCLP samples Mercury setup for analyzing samples and

mixing reagents.

. Entering data results on spreadsheet programs which allow for

better record keeping.

. Prepared various parts for assembly line, to ensure integrity of

line items is not compromised.

. Experience testing hazardous waste, construction materials and bio-

diesel fuel using wet chemistry methods. OPTIMA 3000 DV ICP, LIQUID

& GAS CHROMATOGRAPHY ANALYSIS. SULFUR, METHANOL AND SODIUM

ANALYSIS. PH & ORGANIC AND INORGANIC MATERIALS.

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