Marilene Villafuerte

**** **** ****** *****

1-727-***-****

St. Petersburg, FL 33713

abhfiy@r.postjobfree.com

EDUCATION

Florida International University (FIU)

Miami, FL

Master Business Administration in Healthcare

December/2011

Universidade Filadelfia (UNIFIL)

Londrina, Brazil Post Bachelor Specialization (12 courses) in

Organizational Behavior and Business Management May 2002

Universidade Estadual de Londrina (UEL)

Londrina, Brazil

Bachelor of Arts in Psychology

December 2000

. Best Student Award: overall GPA 3.8/4.0

EXPERIENCE

Nutriassis Alimentos e Servi os Ltda - ME, Assis-SP, Brazil (Hqs)

(Current work location - St. Petersburg, FL)

(Nutriassis is a specialized outsourcing service provider firm with 86

employees offering food, laundry services, and a well selected and trained

workforce to healthcare providers)

Co-Founder Sept

2005 - Present

. Perform online trainings for healthcare professionals in Brazil

Medassist Inc.

Tampa, Florida

Bilingual Patient Account Representative

Aug-Nov 2007

. Worked at All Children's Hospital, a leading pediatric referral

center with 216-bed in St. Petersburg, acting as a liaison between the

patients and State/Federal agencies to secure medical assistance

program eligibility

. Counseled uninsured patients on the programs that were available,

guiding them through the process of applying for programs such as

Medicaid, state-run charity, and the disability programs offered

Hospital and Maternity of Assis

Assis-SP, Brazil

Human Resources Manager and Clinical Psychologist

Sept 2002-Dec 2005

. Monitored, evaluated, and counseled staff of 137 employees performing

diagnosis of organizational problems, developing and proposing

solutions

. Managed recruitment process, selection and new hire assimilation for

over 80 positions

. Prepared manual related to employee relations to ensure discipline,

performance management and corrective action procedures

. Implemented communications programs increasing employee engagement;

Evaluated processes to improve employee morale. Absenteeism and

tardiness reduced by 19%

. Presented over 20 training programs and development to managers and

supervisors on company policy, procedures, administrative practices,

and leadership skills

. Provided leadership and guidance on employee safety issues as member

elected by employees to integrate the Internal Committee of Prevention

of Accidents (CIPA) for two consecutive terms

. As Member of the HMA Bariatric Surgery Team and the UNIMED health

insurance, performed 18 Pre-Gastric Bypass Surgery Evaluation to asset

patient psychological status prior to the surgery as part of the

requirement for preparation and surgery approval

Reviver Institute

Londrina-PR, Brazil

Clinical Psychologist

Jul 2002-Dec 2004

. Performed mental health evaluations and individual therapy for over 40

patients

. Applied psychological techniques in evaluating, diagnosing and

treating psychological disorders, and in assisting individuals to

achieve more effective personal and interpersonal adjustment

Werbus Marketing Integrated

Assis-SP, Brazil Recruiter

Jun/2001-Jun/2002

. Developed and executed recruitment process and selection for over 20

positions for various industries such as retail, supermarkets, and

insurance

. Presented a leadership training program to managers and supervisors

for UNIMED health insurance that is the largest Medical Insurance

Cooperative firm in the World assisting more than 16 million patients

and 73 thousand companies in Brazil

OTHER

Computer Skills: Proficient in Microsoft applications: Power Point, Excel

and Word

Languages: English, Portuguese, and Spanish

Training & Professional Development: BCE Annual Meeting "Shifting Dynamics

in Healthcare: Aligning Incentives", Clearwater Beach, FL, March 25-26,

20011; FIU, Seminar in Health Care Plans and Hospital Administration,

Miami, FL, 2006; CONARH, Human Resources National Congress, S o Paulo,

Brazil, 2005 and 2003; UNIFIL, "Personal Learning and Development", 58

hours, 1998; UNIFIL, "Psychological analysis to patients in Hemodialisis",

Londrina, Paran , Brazil, 1998; UNIFIL, "Integral assistance to family in

distress" with psychological analysis to teenager in the State Detention

Center (CIAADI), 500 hours, 1997-1998; UNIFIL, Teacher Assistant in

Experimental Psychology, 200 hours, 1997; Gnostic Psychology Seminars:

Cancun, Mexico, 1995; Athens, Greece, 1994; and Paris, France, 1993

Affiliations: American College of Healthcare Executives (ACHE),

Toastmasters Club 2284

Publications & Presentations: "Integral assistance to family in distress"

with researches and analysis presented at the: Brazilian Association of

Medicine and Behavioral Psychotherapy (ABPMC) Congress, Santos, S o Paulo,

Brazil, 11/1998; Brazilian Association of Social Psychology (ABRAPSO)

Congress, Curitiba, Paran , Brazil, 11/1998; Oeste Paulista University

(UNIOESTE) Seminar, Presidente Prudente, S o Paulo, Brazil, 11/1998;

Brazilian Society for the Progress of Science (SBPC) Congress, Maring ,

Paran , Brazil, 10/1998; Maring University (UEM) Seminar, Maring , Paran ,

Brazil, 10/1998; Brazilian Society for the Progress of Science (SBPC)

Congress, Natal, RN, Brazil, 07/1998; Social Psychology Congress, Belo

Horizonte, Minas Gerais, Brazil, 11/1997; Social Psychology Congress, Foz

do Igua u, Paran , Brazil, 08/1997

Volunteer: All Children's Hospital, St. Petersburg, FL - Clerical,

Radiology, Jul/2010 - Present; Hospital for Special Care, New Britain, CT -

Clerical, Pediatric, Close Observation Unit, Oct/2009-Jun/2010

Citizenship: United States citizen

Contact this candidate