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Customer Service Quality Control

Location:
Reno, NV, 89508
Posted:
October 06, 2010

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Resume:

QUALIFICATIONS

Significant experience in self-directed positions requiring effective

secretarial, administrative, technological, and customer service

skills. Strengths include:

. TECHNOLOGY: Intermediate to advanced MS Office Skills (MS Outlook,

Power Point, Excel, Word), typing (60 + wpm), office equipment

(multi-line phone systems, digital copy/scan/print machines),

Porini, Authorize, Mainstreet, Seller Central, and Quickbase.

. SECRETARIAL: Compose and edit purchaser orders and bids, answer and

direct phone calls to appropriate departments.

. ADMINISTRATION: Office management, reception, file management, show

expense management, supply acquisition.

. EDUCATIONAL SUPPORT: General literature and composition college-

level courses. Computer processing courses. Also, currently seeking

out on-line degree program in Marketing.

PROFESSIONAL EXPERIENCE

Jarden Technical Apparel July 2010 - Present

12995 Echo Court

Suite A

Reno, NV 89506

Credit/Returns Clerk

ACCOUNTABILITY: Receive and process returns. Retrieval, research, and

entry of return information through use of Porini, Mainstreet,

Authorize, Seller Central, and Quickbase. Maintain communication with

Customer Service Department regarding any issues with customer

returns. Also assist in Value Added Services, DSG, and Quality Control

projects with ExOfficio, Marker, and Marmot products.

Brent Erickson Cutting Horses July 2007 - May 2010

9391 Clay Station Road

Wilton, CA 95693

916-***-****

Equine Loper and Care Giver

ACCOUNTABILITY: Manage exercise and care of horses in training

program. Oversee organization, care, and upkeep of equipment,

supplies, and medications. Executed pay out of stalls, entries, and

other expenses at completion of a show. Coordinate daily show agenda.

Occasionally ran business errands such as bank deposits and invoice

delivery.

Hollister Co. Jan. 2007 - May 2007

13981 South Virginia St.

Reno, NV 89511

775-***-****

Brand Rep.

ACCOUNTABILITY: Assisted in the maintenance of floor displays.

Responsible for sales and cashier duties.

Anchor Blue June 2005 - Dec 2005

5220 Meadowood Mall Cir.

Reno, NV 89502

775-***-****

Brand Rep.

ACCOUNTABILITY: Planned space layout, restocked floor, organized stock

room.

Kehoe Tile & Stone May 2004 - June 2005

1482 Linda Way

Sparks, NV 89431

775-***-****

Secretary

ACCOUNTABILITY: Process data entry and work orders though use of MS

Excel. Manage and organize documents. Fax and e-mail correspondence to

vendors. Answer and direct phone calls to appropriate departments.

EDUCATION

University of Nevada, Reno - Political Science Program

2006 - 2007

North Valleys High School - Honors Diploma 2003 -

2006

VOLUNTEER SERVICES

Carson City Animal Control

HIGHLIGHTS: Assisted in creating a computerized licensing program.

Completed and filed adoption paperwork for impounded dogs and cats.

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