Customer Service Representative

BERNICE JACKSON

*** ******** ******

Buffalo, New York 14207 716-***-****

*************@*****.***

SKILLS

Mortgage files and Loan documents for 6 years

Over 9 years of Administrative Related Experience

Extensive use of various computer programs, including Internet

Development of Corporate & Safety Policies and Procedures

Provided training to clientele and employees

Accounting Fundamentals

Human Relations

Business Management

Detailed understanding of Investing Activities

Strong communication and written skills

Flexible

Adaptable

Team oriented

Ability to handle confidential information with discretion

Ability to work independently with little to no supervision

COMPUTER SKILLS

Microsoft Windows, Microsoft Office, Outlook/GroupWise, People Soft, Lotus Notes

EDUCATION

2010 ~ Present

Criminal Justice - Associate in Applied Science Degree

Everest University

2006 ~ 2006

Professional Secretary Diploma

Penn Foster Career School

2006 ~ 2006

Accounting/HR Management Associate

Paralegal Assistant Diploma

Stratford University

Customer Service Representative Diploma

Erie Community College/Cast Program

1996 ~ 1997

Business Diploma

Hopevale

PROFESSIONAL EXPERIENCE

April 2010 ~ April 2010

Iqor: Collections Representative

Used automatic dialer to contact clients for debt collection accounts

February 2008 ~ April 2008

Appleone: Loan Closer

Data Entry

Submitted loans for processing

Closed/Funded Loans

Spoke with brokers via telephone and e-mail

March 2007 ~ October 2007

HSBC Bank: Operations Specialist 1

General Office duties

Faxing

Copying

Send e-mails via lotus notes/peoplesoft

processing mail

processing customer applications via compass

October 2006 ~ November 2006

M&T Bank: Mortgage Department Receptionist

Loan Submittor/Customer Service

Submit loan and mortgage documentation via Fiserv. E-mail using Groupwise. Answering calls to be

tranferred to appropriate locations. I also log in files that enter into the mortgage department and process

mail and delivery it to various office staff.

September 2006 ~ October 2006

M&T Bank: Human Resources Intern

Report directly to assistant manager. Worked closely with Human Resources employees in maintaining

the applicant tracking system. Filed, Faxes, Record Managements, Data Entry. Special projects include

creating a Temp-tracking database. Processed out-going mail.

2000 ~ 2010

Wes-State Mortgage & Excel Communication (Home Base): Loan Processor/Customer Service

Input various aspects of billing, payroll, and accounts payable/receivable. Made collection calls to various

customers and tracked payment history in database. Prepared invoices. Performed basic office

procedures such as typing, scheduling, conducting interviews and completing surveys. Processed loan

and mortgage documents. Calls were made to attorneys, real estate agents/brokers for various

transactions. Title companies were contacted along with insurance companies. Inspections were

scheduled on various properties. Real estate practices included property searches, background checks,

credit checks, and negotiating. Job also consisted of making outbound telephone calls to customers. The

skills I’ve obtained in this job position were: Underwriting, Compliance, Processing, Servicing, Closing,

Investor Guidelines/State Regulations, Legal Documents

2001 ~ 2005

SPS Temporaries: Various Clerical & Production position within Western New York

Data Entry, Shipping/Receiving, Inventory, Inspecting, Storage, Labeling, Product tracking system, and

collated hospital brochure/packets.

2004 ~ 2005

Burger King: Cashier/Shift Coordinator

Processed credit cards, cash management, trained employees, shift management, inventory also

recorded orders using cash register and serviced customers in eating places that specialized in fast

service and inexpensive carry-out food

2003 ~ 2004

Omni Cruise Lines: Customer Service Representative

Processed checks, credit cards, and western union payment.

Managed client accounts on a database. Sold cruises and handled data entry and multi-line telephone

system. Also handled appointment setting and surveys.

2001~ 2003

East Coast Magazine Sales: Customer Service Representative

Inbound/outbound phone sales for magazines. General office duties. Order taking, Data entry, and credit

card processing. Negotiating sales to customers for four years of service.

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