Customer Service Manager

Faye Moss

*** **** ***.

Indian Rocks Beach, FL

206-***-****

Email: abhfcz@r.postjobfree.com

www.coveredinmoss.com

Education

*/**-**/** ********** of South Florida St. Petersburg, FL

Bachelor of Arts, Journalism and Media Studies

8/03-5/06 Sacramento City Community College, Sacramento, CA (part

time)

Associate of Arts, Social Sciences, Phi Theta Kappa

9/92-6/96 South Whidbey High School, WA

Diploma

Work Experience

Daily Grind European Coffee & Internet Cafe, Madeira Beach, FL

4/11-current

Barista/Photographer/Social Media Manager

. Creating and maintaining facebook business page

. Managing all other social media platforms

. Preparing quality beverages and food

. Maintaining inventory

. Money handling, including daily deposits

Li'l Klippers & The Edge Salon, Seattle, WA

7/10-4/11

Photographer/Social Media Manager/Front Desk

. Created client head shot album

. Maintained website and managed social media platforms

. Greeted and checked-in clients

. Scheduled and confirmed appointments.

Highlights:

. Doubled number of Facebook followers

. Facilitated winning the Nickelodeon Parents Pick Award for Best Kids

Hair Salon

Nekton Surf Shop, Indian Rocks Beach, FL

3/07-06/10

Manager/Buyer

. Co-managed operational duties including managing and ordering

inventory, deposits and

front-end customer service.

. Supervised employee relations, including hiring, training and

schedules.

Starbucks Coffee Company, Sacramento, CA

9/02-2/07

Assistant Manager 5/05-2/07

. Co-managed, hired, trained and evaluated 15+ employees.

. Maintained controllable contributions, including ordering, inventory

and labor.

. Served 800+ customers/day.

Shift Supervisor 5/04-5/05

. Supervised shifts of 5+, customer service, cash management,

merchandising and quality control.

Barista 9/02-5/04

Substance Media Works, dba Heckler Magazine, Sacramento, CA

5/99-9/02

Office Manager

. Managed daily office procedures.

. Organized and maintained company records and reader relations.

. Supervised intern program and schedules.

. Transcribed interviews, edited stories and music reviews.

Computer Skills

Proficient in Photoshop, InDesign, Dreamweaver, Soundslides Plus, Microsoft

Office, FileMaker, HTML and CSS.

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