Sales Customer Service

Objective

Obtain a position using proven skills in telemarketing within a call

center environment. Planning, organizing, innovative problem solving,

communication, and computer skills. Work for an organization that values

my experience as a high-energy team player with vast experience working

in all aspects of business,including sales, operations, and financial

analysis.

Skills Summary

Call Center Management Computer Savvy Communication

Telemarketing Sales Customer Service Business Acumen

Informing Organizing Ethics & Values

Creativity Professional

Presentations

Professional Experience

Call Center Management

Implemented a consolidated Customer Service Call Center in Salt Lake

City Utah to leverage cost and gain efficiency. Telemarketing sales,

collections, billing, payables, accounts receivable and service

maintenance billing for Idaho, Wyoming, Nevada and Utah were

successfully processed in the SLC center..

Telemarketing Sales

Sold supplies by utilizing telemarketing to maintain individual

quota and team quota.

Increased sales from a 15,000 a month quota to maintaining over a

75,000 a month individual quota.

Worked within a team environment to maintain over 200,000 a month

in sales.

Maintained gross profit at 40% individualy and in the supply

department

Sold over the phone while updating customer records and upsold

products

Resolved customer questions to maintain a positive relationship

and long term

PLANNING/ORGANIZING

Provided key regional performance measurements to executives each month.

Coordinated budgeting and forecasting with marketplace management.

Assisted Vice President and General manager in developing and

implementing marketplace business strategies. Assumed responsibility for

performance results of specific action plans.

Coordinated inventory on a monthly basis ensuring FIFO scheduling was

followed.

Maintained DSO and payable targets each month.

DEVELOPING

Developed sales quotas and training in the telemarketing departments to

achieve optimal performance

Motivated myself and others to constanly achieve all goals and maintain

customer base

Managed marketplace administrative employees including

staffing,performance management,motivating,training,and employee

development directly or in a matrix management structure.

ORGANIZATIONAL AGILITY

Demonstrated daily an understanding of the culture; used both

formal and informal networks to get things

done. Provided operational and financial support of the

sales,services,leasing,and professional service teams

by acting as liaison between management and the shared distribution

center, leasing companies, corporate and

various processing centers.

ETHICS AND VALUES

Maintained the public image of the company in accordance with code

of ethics.

Employment History

Express Personel- Temporary Employee

2011-Present

Golf Addicts-Owner

2008-Present

Boise Office Equipment -Logistics Manger

Boise,Idaho 2006-2008

Oce-Imagistics- Sales Manager

Boise,Idaho 2006-2006

Oce-Imagistics-Administration Manager

Salt Lake City,Utah 2004-2006

Senior Solutions-Senior Care Specialist

Salt Lake City,utah 2003-2003

Ikon Office Solutions- Director of Financail Operations

Salt Lake City,Utah 1998-2003

Ikon Office Solutions-Operations/Supply Manager

Boise,Idaho 1988-1998

Ikon Office Solutions-Sales Represenative

Boise,Idaho 1983-1988

Education

Boise State University

Licensed Insurance Agent/Utah

Behavioral Interviewing

Senior manAgement training

Ropes training

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