Customer Service Manager

Calean Hickey

**** ***** ** *** **** 720-***-****

Thornton, CO 80229 abhfc8@r.postjobfree.com

Summary of qualifications

Created procedures to enhance customer traffic flow and satisfaction.

Experienced in assessing customer skills, abilities, education, training and interests.

Analytical problem solver, ability to negotiate and implement conflict resolution.

Organizational and time management skills sufficient to independently establish priorities and coordinate and complete competing

assignments within established timeframes.

Skills

World class customer service QuickBooks Computer literate

Oracle/ JD Edwards Human resources Rapport building

Office management TSA/FAA Regulations Team player

MS Outlook Scheduling Detailed oriented

MS Word Budget management

Supervising Customer/vender liaison

CBMS Excellent communication

Professional Work Experience

Career Center Specialist I 2008 – 2010

Adams County Workforce & Business Center Thornton, CO

• Provides direct assistance to the TANF Case Manager duties as follows:

• File management of TANF orientation paperwork, responsible for filing client paperwork in TANF files, data entry

into Colorado Benefits Management System (CBMS) which includes: Issuance of supportive services and federal

work participation rate attendance calculations.

• Assist program Case Manager with records management which includes: entering cliental notes, TANF strike

process requirements, and general correspondence regarding client files.

• Knowledgeable in Unemployment Laws and Regulations.

Stay-at-Home Mom 2006 – 2009

Self Proprietor Thornton, CO

• Responsible for providing care 24 hours a day for 2 children.

• Cooked meals, laundry, housekeeping and entertainer.

• Balanced and budgeting monies to ensure that all needs were meet.

Certified Trainer/Customer Service Agent 2004 – 2006

Air Tran Airways Denver, CO

• Acted as a Subject Matter Expert; coordinated and instructed on Flight Standards, Regulatory Affairs, and Flight Training

organizations

• Customer service relations with customers for purchase, research of flight information and check-in. Processed tickets,

check baggage, monitor carry-on baggage

Customer Service Supervisor 2002 – 2004

ATA, Inc Denver, CO

• Supervised 24 employees: hiring, payroll, employee reviews, and scheduling.

• Coordinated vendor’s relations to ensure completion of job.

• Responsible for compliance with Federal Aviation Administration, Transportation Security Administration, Ground Security

Coordinator regulations.

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