Customer Service Sales
Resume:
Tracie Ann Fonte Cell (***) ***-
Palm Bay, FL 32907
abhfbo@r.postjobfree.com
** ***** ********** ** **********, Sales, Marketing, Retail and Customer
Service.
Management, Sales and Customer Service: Completed Management Training, B2B
Sales, Retail Sales, Strong Closing Skills, National and Commercial
Accounts Management, Proposal composition, Proficiency in VIIA, POS, PEAK,
NET-ACE, Microsoft Word, Excel, Quick Books, Data Entry, Cashier, and 10-
key. Bondable and Have been previously background cleared and fingerprinted
thru Brevard County Sheriff's Office.
Verizon Wireless Date of Hire: 08/19/2008
Small Business and Retail Wireless Consultant/Key holder To:
05/18/2011
Responsibilities:
Key Holder Responsible for thorough knowledge of all store functions.
Remain current on all wireless technologies including mobile/html web
feature phones, smart phones apple android blackberry windows operating
systems. Wireless Internet Data Cards, mini laptops, services, industry
and competitive trends. Trained in new technologies for marketing, sales,
programming and use of cellular devices and troubleshooting. Sales
Inventory control cash management: deposits, operations and keeping store
records of contracts, order tracking.
Small Business Retail Sales Consultant, Met and exceeded quota/revenue
target for net activations, customer renewals, accessories, handsets, and
enhanced services. Demonstrated equipment functions and network
capability. Performed rate package evaluations and proposed solutions that
best benefit the company and the customer. Number one sales rep in for 2009
for Overall, Accessory Take Rate, lowest Return and Churn rate for same and
subsequent year.
Marketing Create sales contest flyers, sales guides, leave-behinds, and
other materials as needed to communicate with consumers and sales team on
corporate sponsored community events.
Merchandising / Collateral: Ensure that all merchandising and collateral
is in compliance with company standards. Audit to ensure that all signage,
brochures, pamphlets, etc. are displayed properly. Communicate promotions
to team members and drive key performance objectives.
Performance Management by Implementing and monitoring regional sales and
incentive programs to drive store productivity and exceed established Key
Performance Indicators. Audit store and self sales results and KPI's to
identify areas of opportunity to improve results on revenue growth,
customer growth and churn reduction and communicate to team members.
Additional Training: Participated in formal and one-on-one and 8 month
labor intensive Management training classroom sessions to ensure that
retail store operation was smooth and quotas were exceeded. Remain abreast
of key differences of competitor products and services, and communicate
competitive advantages to team members Train, coach and educate new team
members on competitive advantages, products and services, promotions,
methods and procedures, NET-ACE, Point-of-Sale ordering systems and VIIA
Inventory control system and warehouse returns shipping procedures.
Brown & Brown of Brevard Date of Hire: 11/20/2006
Commercial Accounts Management Marketing and Processing: To:
8/19/2008
Responsibilities
At Separation: Medium and Jumbo Account Marketing, management,
processing commercial client information and completing the industry
standard application, marketing to numerous insurance carriers for optimum
rates and coverage, receiving and comparing premium quotes, packaging
proposal for presentation to client for all lines of insurance coverage.
Extensive Knowledge of online quoting systems, Producer Plus, AMS360
Upon Hire: Maintain all small accounts. Initiate application pooling all
client information and marketing for quotes to proposal delegate and
oversee follow-up binding of contracts to accounts, contract financing
process account change requests. Close sales.
Self Employed Date of
Hire: 04/23/2002
Certified Process Server, 18th Judicial Circuit To:
11/20/2006
Responsibilities
Maintain federally secure background to execute delivery of and serve civil
process to residents and businesses of Brevard County, Florida without
supervision. Keep records of said process and testify in court when needed
as to such, accounts payable and accounts receivable.
VacuVent Inc. Date of Hire:
09/30/2005
National Franchise and Customer Service Dispatch Manager To:
09/23/2006
Responsibilities:
Duties include but are not limited to, publish and implement marketing
strategies to increase sales for inbound calls to CSRs. Delegating and
dispatching work orders to nationwide franchises, troubleshooting, problem
solving and complaint resolution, implement use of and training of staff on
custom designed scheduling software. Manage customer service
representatives and support staff.
Hired as part-time customer service representative for inbound appt setting
scheduling, with-in 3 weeks of hire received a promotion to Manager.
Guys and Dolls Date of
Hire: 10/30/1996
Manager/Key Holder/Stylist To:
5/15/2004
Responsibilities:
Salon and stylist management and cosmetologist, reception, light
bookkeeping, inventory control, purchasing, sales, cashier, record keeping,
and filing.
Honors/Awards:
Judicially Appointed Supervisor of Visitation for sexually abused children,
Expert Witness, Executive Director Protect Our Children Inc. and Writer for
Guardian Brevard, Palm Bay West Little League Board member.
Various Volunteer Awards from including Exchange Club, Protect Our
Children, Inc, Palm Bay West Little League and Bayside High School.
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