Customer Service Sales
Resume:
Jonathan Helsel
Columbus, OH 43223
*********@*****.***
QUALIFICATIONS
Extensive knowledge and experience in the technical support field
Accustomed to working in fastpaced environments with the ability to think quickly and successfully
handle difficult clients.
Easily identify and resolve technical issues and concerns.
Experienced in technical call center operations providing service by communicating effectively with
technical and non-technical staff
Proficient with Windows OS 3.11 through windows 7. limited experience with Linux/Ubuntu.
Proficient with Microsoft office.
WORK EXPERIENCE
Oct 2010 – May 2011
Tailored Management
Representative
Grandview, OH
Inbound call center, Provide customer service to claimants, provide status of claim, and how to file a
claim.
Received considerable raise within 2 months of being with company.
Received "side-promotion" to fraud prevention department, one of 15 selected for new department out
of over 300 employees, based on job performance. company disbanded fraud prevention department
shortly after creation.
2008 - 2010
Hatfield Kia
Sales Associate
Columbus, OH
Find a vehicle that fit customers needs/wants. Provide customer with test drive. Collect information
needed for financing and purchasing a vehicle. Negotiation of vehicle purchase price. Delivery of
vehicle
2010 - 2010
Safelite Auto Glass
Telephone Sales Representative
Columbus, OH
responsible for answering customer phone calls and using sales techniques to schedule auto glass
repair/replacement appointments
Recognized in monthly "newsletter" for outstanding performance.
2008 - 2010
Ricart Automotive
Product Specialist
Groveport, OH
Car Salesman - Find a vehicle that fit customers needs/wants. Provide customer with test drive Collect
information needed for financing and purchasing a vehicle Delivery of vehicle
on occasion received "top sales" for the day, earning a considerable bonus.
2006 - 2007
Thornton's
CSR
Columbus, OH
Cashier, Customer service, and Customer complaints. Filed invoices, Inventory/Deliveries, Cash
Handling
2005 - 2006
Call-Tech
Chronic Tech Support Agent
Columbus, OH
DSL Tech support. Look up customer information. Verify customer security. Use multiple tools to save
and obtain information. Troubleshoot problems with DSL service over the phone. Customer service.
Work efficiently and quickly in fast paced call center environment. Work with difficult/upset customers
to keep from having supervisor escalations. Working in Office situation.
Promoted to Chronic tech support agent, handle calls of a sensitive nature, make sure a final outcome
was made to ensure customer was satisfied.
2003 - 2005
BlockBuster Video
Customer Service Representative
Gahanna, OH
Cashier, theft prevention, inventory, answer phones, stock shelves, opening/closing of store.
EDUCATION
2003 Gahanna Lincoln High School
Gahanna, OH
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