Customer Service Administrative Assistant
Resume:
G retchen Randolph
A Dependable Detail Oriented M ulti-Tasker
***** ****** ***** ***, ******* Ca 92586
Qua l if ications
Excellent interpersonal and organizational skills, highly motivated with abili ty to adapt to up-to-
the-minute situations and learn rapidly. Efficient, able to multi-task, detailed and deadline
conscious. Sales and customer service oriented; strong team player while assertive, honest and
dependable.
Employment
North County Exterminators – Escondido, CA; 760-***-**** 7/07 –
P resent
Customer Service
Scheduling of all customer job appointments (i.e. gas shut offs, tu rn- on )
Billing/Invoicing fumigation services
Resolve customer service inquiries, complaints, etc.
Prepared daily routing schedule of fumigation technicians
Handle all aspects of customer service associations.
M ur rieta Development Co. – Temecula, CA 951-***-**** – Bea - Supervisor 5/06 –
2/07
Administrative Assistant
Answer high volume calls; resolve customer concern and/or complaints
Process and distribute incoming and outgoing mail
H andled monthly invoicing for t rucks
Type bid/proposals, addendums and change orders
Collections
Prepared time management sheets
Assist incoming clients and applicants
Pacific Builders Hardware – Vista, CA; 760-***-**** x16 Cindy-Supervisor
1/05 – 5/06
Customer Service (1/05 – 6/05)
Handled customer queries, follow-up, problem solving
Process orders, invoicing, t racking, reconciliation of shipments and mailings
General administrative tasks: faxing, photocopies and filings
Expedite and defer phase orders
G retchen Randolph
Project Coordinator (7/05 – 5/06)
Responsible for multi-million dollar accounts
Managed key account product orders for model take offs, production and design centers
Prepared bids for submit tal to contract builders
Daily communications with Purchasing Agents, Superintendents for project management
Examined blue prints and spec production for recommendation of lighting and hardware
Top producer in 100% job completions in t ime specified frames
Handled production revisions also within specified time frames
Your Way Fumigation – Temecula, CA; 800-***-**** {Sold}
4/99 – 4/04
Customer Service
Answer multiple phone lines
Handle customer inqui ries, resolve and document complaints
Scheduled, processed fumigations
Prepared technician daily route schedules
Prepared inspection reports
Education
General Studies – Southwest Community College; Los Angeles, CA 1987 – 1988
Computer Skills
Microsoft Word
M icrosoft Excel
M icrosoft Office
QuickBooks
Ten-Key (by touch)
Type 55 wpm
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