Manager Sales
Resume:
JADE' N. James
Yorktown, Virginia 23693 E-mail: abhf7n@r.postjobfree.com
Cell: 757-***-****
Summary of Qualifications
. Three+ years experience in legal administrative assistance
. Five years experience as a notary
. Three years experience in finance and billing actions
. Twelve years experience in customer relations, services, and support
. Twelve years experience in administrative work
. Advanced experience in both written and oral communications
. Advanced experience in conflict resolution
. Experience in computer software applications including MS Office,
Outlook, and Windows
. Twelve years sales, inventory, shipping and marketing in retail
Professional Experience
Store Manager: August 2010 - April 2011, Charlotte Russe, Patrick Henry
Mall, Newport News, VA
. Oversees and implements all company standards of merchandise
presentation, signage, and displays.
. Ensures all floor displays in a timely and efficient manner following
company guidelines and within established deadlines, most of them quick-
turn.
. Supervises assistant store managers and staff.
. Ensures management staff makes appropriate merchandising decisions.
. Manages stockroom operations and ensures they adhere to safety
requirements.
. Communicates with district manager daily providing updates.
. Trains other store managers in the district.
. Conducts inventory in all district stores.
. Implements all loss prevention guidelines and identifies any
discrepancies immediately.
Retail Store Manager: May 2009 - August 2010, The Children's Place,
Patrick Henry Mall, Newport News, VA
. Manages company standards of merchandise presentation, signage, and
displays.
. Executes floor displays in a timely and efficient manner following
company guidelines and within established deadlines, most of them quick-
turn.
. Supervises assistant store managers and staff.
. Ensures management staff makes appropriate merchandising decisions.
. Manages stockroom operations and ensures they adhere to safety
requirements.
. Analyzes Key Performance Indicators (KPIs) and sales results to make
strategic business decisions.
. Holds monthly management meetings to review scorecard review(s) and Key
Performance Indicators.
. Attends managers meetings and travels to other stores to train store
managers in operations.
. Continuously trains and motivates staff to provide a positive customer
environment.
. Responsible for all store communications including voicemails, emails,
conference calls, and all field communications.
. Ensures store staff update all bulletin boards with all HR/LP/Government
posters.
. Maintains and audits banking documents, sales ledgers, time and
attendance, and employee files.
. Proactively sources candidates and consistently maintains a qualified
talented pool by properly networking and interviewing. Recruits, hires,
and retains up to 40+ quality associates.
. Continually develops staff at all levels to ensure maximum growth
potential is achieved within or outside the company.
. Identifies and communicates performance successes/opportunities of team
members daily.
Co-Store Manager: March 2008 - April 2009, Pacific Sunwear Outlet, Prime
Outlets, Williamsburg, VA
. Manages store sales; sets daily goals, analyzes monthly plans, and
manages labor hours.
. Ensures compliance with all audit policies by accounting for merchandise.
. Manages and supervises staff consisting of several sales associates,
assistant managers, and trainees.
. Provides motivation and demonstrates leadership to improve customer
satisfaction and sales performance.
. Responsible for all store recruiting and placement, which includes
maintaining a constant network of potential team members.
. Administers employee discipline in a fair and consistent manner.
. In consultation with the District Manager, recommends the promotion or
termination of personnel.
. Maintains excellent communications with corporate office and District
Managers.
. Maintains open and positive relations with staff and peers.
. Ensures company policies and procedures are communicated in a positive
and timely manner and are complied with at all times.
. Ensures that the store is in complete compliance with all employment,
State and Federal laws, including but not limited to wage and hour, human
rights and equal employment opportunities.
. Is personally available to all customers to communicate and identify
their needs and address their questions and concerns.
. Protects company assets through promoting awareness of Loss Prevention.
. Adheres to all banking procedures. Responsible for store opening
/closing procedures including counting register and safe funds,
completing bank deposits, opening/closing registers and securing all
store assets.
. Follows payroll matrix standards to reach payroll goals. Prepares the
labor schedule in a timely manner and ensures that the store goals are
met through appropriate planning and organization of staff.
. Manages the required annual physical inventories by scheduling and
overseeing the inventory process.
. Maintains safe working conditions for employees and customers. Resolves
safety concerns quickly.
Co-Sales Manager: October 2007 - March 2008, The Children's Place Outlet,
Prime Outlets, Williamsburg, VA
. Co-managed company standards of merchandise presentation, signage, and
displays.
. Ensured floor displays in a timely and efficient manner following company
guidelines.
. Oversaw stockroom operations and ensured they adhered to safety
requirements.
. Held monthly management meetings to review score card review(s) and Key
Performance Indicators.
. Responsible for training staff in how to provide a positive customer
environment.
. Maintained and audited banking documents, sales ledgers, time and
attendance, and employee files.
Graduate Student and Assistant Store Manager: August 2004 - October 2007
. Attended Graduate School and worked at one retail store as Assistant
Store Manager.
Legal Assistant/ RE Post-Closing Clerk, Irving B. Goldstein, LLC: July
2002 - August 2004
. Solely responsible for day-to-day administrative operations of a small
business law firm.
. Provided administrative support and receptionist duties for the law
office owner/lawyer and five other staff to include paralegals and legal
assistants.
. Answered all calls to refer clients to other firms, schedule
appointments, or connect them directly with the consulting attorney.
. Greeted all clients upon arrival and after appointment; sat with each
client to conduct a preliminary review of all legal documents prior to
meeting with lawyer.
. Responsible for handling any customer complaints and resolving any issues
that arise.
. Solely responsible for all database support: input data into PC Law
database, managed all opening/closing real estate matters, prepared all
check disbursements, and maintained all real estate funds of clients
accounts in the real estate account and ensured the balance correctly
matched their final updated disbursement sheet.
. Processed all post-closing transactions for real estate clients. This
included disbursing final closing packages to lenders, sending client's
payoff to the proper post-closing payoff departments, ordering final
lender's and owner's final title policies, preparing separate clear
titles and escrow files for title insurance purposes, submitting and
filing tax form 1099's for all cases involving purchases, and
distributing the appropriate money to all parties involved with the
transaction.
. Filed real estate matters that had completely closed after receiving all
original recorded documentation.
. Completed forms by calculating amounts owed and filed the unlawful
detainers by property owner's request against tenants.
. Prepared deeds for real estate transactions.
. Prepared wills for various transactions.
. Performed all notary actions.
Student Intern Admin Support/ Legal, Langley AFB Judge Advocate General
Legal Office: May 2002 - August 2002, May 2003-August 2003
. Provided administrative support and receptionist duties for the legal
office that included five lawyers, four paralegals and various active
duty and civil service personnel.
. Assisted managing the base legal office front desk. Fielded all phones
calls for legal assistance from active duty and retired military
personnel.
. Greet clients and provide forms, and other assistance as needed
. Scheduled all legal office appointments. Filed all legal documentation
such as wills, court martial records, and other various documents.
. Notarized all legal documents
. Served as backup court reporter for military court martial proceedings
Education
Completed graduate courses towards a Masters of Arts in Education program
at Christopher Newport University, Newport News, VA
Bachelor of Science in Government Administration, Concentration Legal
Studies (ABA Approved), minor Philosophy/Religious Studies, minor
Sociology, Christopher Newport University, Newport News, VA
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