Customer Service Quality Assurance

Location:

Posted:

May 26, 2011

SARAH S MCKENZISE

Employment

Company Name-Discover Credit Card

Credit Analyst 10/2010-2/2011

Job Tasks- Help assist in opening credit accounts for new customer. Approved and deny

applications based on credit criteria. Sent emails/letters to help assist in any ongoing issues with

account,help assist in any billing, and changes, did upgrades with new products and services.

Location- Salt Lake City, UT

Company Name- Walmart

Cashier 04/2009-07/2010

Job Tasks- Greet all customers,Provide with sales service, handled cash sales, ensure clean

work area, stock.

Location- Salt Lake City, UT

Company Name- Utah State

Receptionist 5/2008- 2/2011

Job Tasks- Attended phone calls, concluded the nature of calls and assisted callers to the proper

department,organized appointments for clients,Kept detailed messages from the person called

upon, distributed messages and mails to proper departments and employees

Company Name- Teleperformance

Customer service rep 4/2007 - 5/2008

Job Tasks- Customer service for sprint, helped assist cust. with billing and questions, sales

upgrade,

Spent six months on phone got promoted to Quality assurance where i then just listen to agents

calls, gave feedback for areas of improvment

Location- Salt Lake City

Education

Shoemaker H.S

High School Diploma Graduated: 5/2003

Killeen, TX

Skills / Equipment

Cash Handling, Customer Service, Microsoft Word

EXCEL Windows, Receptionist

20705 95th ave ct e

graham, wa, 98338

abhf5m@r.postjobfree.com