Moreno valley, ca. *****

562-***-**** abhf4w@r.postjobfree.com

Towana l.mitchell

PROFESSIONAL objective

To build a foundation with in an organization that will utilize my people,

management, customer service skills and administration techniques.

SUMMARY OF QUALIFICATIONS

Proficient in Micro-soft word, Excel, Graphics, Desk Top publishing and Web

design. Data Research, type 55 wpm., Customer relation skills, Business

owner and operator experience, Superior organizational and management

skills.

Work of experience

9/2010-1/2011 Personnel Concepts / Manpower Agency Ontario, CA

Compliance Specialist

Answered an average of 200 hundred customer calls in a day through the call

center queue. Conveyed in a reassuring

manner step by step instructions to resolve Labor law compliance issues.

Reviewed and

issued audits on account information and processes. Performed queries in

multiple

databases. Adhered to State and Federal regulations. Sales and up sell.

8/2008 - 7/2010 Potters Wheel Fitness Center

Moreno Valley, CA

Client Service Manager

Responsible for interviewing and training new hires, managing client

accounts, new memberships, ordering supplies, collections, access credit

reports, accounts payable and receivable, customer service, answering

phones, general office management, data entry.

3/2006-8/2008 Concepts4,inc. / HFS Group Long Beach, CA

Design Administrator

Duties are to provide assistance and administrative support to Vice

President of Architecture. Duties also include providing administrative and

clerical support to the Design department such as Designers, Architects and

management as it relates to Design and Architecture operations, maintain,

record and review department timesheets and Project schedules. Receive,

review and distribute contract invoices. Assist clients and vendors from

our Japan, Texas, Dubai and Las Vegas offices with complaints and project

needs. Create and distribute New Hire supply packages, New employee

orientation, Design and Maintain dept web page, Maintain and publish Vendor

monthly calendar for Designers, Purchasing and Architects, Schedule Vendor

Presentations, Maintain and publish Vendor monthly calendar for Designers,

Purchasing and Architects, answering phones, general office management,

telephone communications, faxing, typing, filing and data entry.

3/2002- 8/8/2005 Openwork Long Beach, CA

District Manager /Client Service Manager

Duties include Client and Franchisee relations, Customer service complaint

and issue resolution for over 200 clients. Lead company in success stories,

customer satisfaction and account retention. Creating and preparing

proposals, initiating and charting monthly customer services calls,

creating and preparing forms, mail distribution, light phones, data entry,

general office management, customer service and account management.

Performing field inspections, supply and special service sales.

0. FMIR records management (Franchise Monthly Income Report)

Responsible for generating Account and Additional Volume

3/2001-8/2001 Aspira Foster and Family Culver City, CA

Inclusion Facilitator

Responsible for book keeping, records management, Charting and monitoring

behavior of children with mental and emotional disabilities. Creating

support plans for children that will facilitate inclusive behavior.

Included and not limited to organizing and supervising functions and field

trips.

6/2000-2/2001 Ivie League Christian School Los Angeles, CA

Administrator/Teacher

Manage accounting and administrative functions, book keeping, records

management, establishing and maintaining parent/teacher relations, child

care, maintaining rules and regulations, Supervising staff of eight,

accepting and documenting tuition, organizing student enrollment and tours,

resolving parent concerns and complaints, pre-screening and training new

hires, Editor of school newspaper and organizing school functions and field

trips.

1/1999-6/2000 Marie Fegan Schools, Inc. Los Angeles, CA

Assistant Director/School Secretary

Responsible for book keeping, records management, child care, maintaining

rules and regulations, office management, staff management & organization,

accounting and collection of past due tuition, student enrollment, new hire

pre-screening, providing safe and nurturing environment and resolving

parent concerns and complaints.

education

. U.C.L.A Extension, Los Angeles, CA. Enrolled in Advance Core program for

ECE. 18 units upon completion

. Almeda University /College, CA. BA Degree in education awarded in April

2005

. Century Business School, Los Angeles, CA. Degree: Paralegal Studies;

credited January 1992

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate