Customer Service Management

Dharminder Khalsa

North Potomac, MD ***** . (H) 301-***-**** . (C) 301-***-**** .

abhf3u@r.postjobfree.com

Administrative Support Professional

Executive Support Office Management Meeting & Event Planning

Banking, Financial Services & IT Sectors

Administrative professional with diverse experience in executive and office

support with a focus in organization and efficiency. Work both

independently and as part of a team in managing competing priorities in

deadline driven environments. Effectively resolve complex issues using

excellent communication and customer service skills. Strengths include:

. Calendar Management . File & Records Management . Data Entry & Database

. Scheduling & Meeting Management

. Drafting Coordination . Typing: 40 WPM

Correspondence . Travel & Expense Reporting . MS Word, PowerPoint, Excel,

. Creating Access

Presentations . Supplies Inventory . MS Outlook & Visio

. Phone Etiquette

Professional Experience

CHEVY CHASE BANK, Laurel, MD

2003 - Present

(Acquired by Capital One Bank)

Administrative Support Assistant I (2004 - Present)

Provided executive and calendar management support to the Senior Director

of IT and a direct report staff of two senior managers. Created weekly and

quarterly report presentations and coordinated meetings and logistics.

Oversaw office administration including: mail distribution, meter readings,

filing, invoice processing, office equipment maintenance and special

projects.

. Maintain the inventory of supplies including cost effective ordering

and distribution.

. Coordinate meetings and events through proactive reservation of

conference rooms, drafting meeting materials, and insuring the

appropriate A/V setup.

. Provide assistance in the drafting, proofing and editing of documents,

spreadsheets and presentations.

. Design and track organizational charts, meeting notes, project and

program documents in MS software environments.

. Support managers and teams by assisting in day-to-day logistics (work

orders, computer/phone issues, and supplies).

. Leverage customer service skills to address time sensitive inquiries

from internal and cross-functional teams pertaining to the services of

the department.

. Process travel and general expenses for managers in compliance with

company guidelines.

. Maintain Software license agreements; provide software copies for

distribution and off site backups of the software in support of

business continuity initiatives.

. Coordinate/distribute project issues and action items to the owners for

resolution, including providing hyperlinks to various reports and

project plans.

Customer Service Representative / Teller (2003 - 2004)

Processed all banking transactions (deposits, transfers, withdrawals, and

other transactions) in accordance with established policies and procedures.

Demonstrated detailed awareness and compliance with fraud loss and check

cashing guidelines. Maintained clearance for handling and balancing cash.

Maintained supply and sale of consignment items.

Education

Bachelor of Arts - English, Political Science & History - Punjab University

- Chandigarh, India

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