Customer Service Representative
Resume:
Angela M. Collura
Forestville, NY 14062 ******.*******@*****.***
OBJECTIVE
To become an employee for growing company and to make significant contributions that will lead to company
profitability and personal career growth.
EDUCATION
Jamestown Business College, Jamestown, NY May 2010
Degree: Associate in Applied Science
Major: Business Administration/Accounting
RELEVANT COURSEWORK
Intermediate Accounting Macro Economics
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Managerial Accounting Business Writing I, II
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Accounting I, II Computer Applications I, II
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Tax Accounting Management
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Oral Communications Marketing Principles
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EXPERIENCE
Selective Staffing Agency/ HSBC, Buffalo, NY
August 2010 Present
Office Assistant
Process customer materials by using Microsoft Word and Excel.
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Use strong multitasking skills by processing materials and preparing shipments.
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Show strong organizational skills by keeping customers files together and in the correct
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arrangement.
Connection, Jamestown, NY October 2009 August 2010
Customer Service Representative
Work 30 32 hrs/wk while in college, maintaining perfect attendance.
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Handle phone calls dealing with customer service.
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Demonstrate strong multitasking skills through taking phone calls and maneuver through the
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computer during calls.
Use strong interpersonal skills interacting with fellow workers, customers, and supervisors.
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Tjmaxx, Dunkirk, NY June 2009 October 2009
Sales Clerk
Maintained a good working relationship with co associates and managers.
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Completed all task in a timely professional manner.
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Dipson Movie Theater, Jamestown, NY January 2009 May 2009
Supervisor
Started as a concessions clerk and progressed to a supervisor within 6 weeks.
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Prepared nightly paperwork and deposits.
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Responsible for starting projection system on time.
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Demonstrated a strong work ethic through excellent attendance and performance of all duties in a
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professional manner.
HONORS AND AWARDS
Academic Progress Award
Scholar of Excellence Award
John August Johnson Scholarship
Union Scholarship
PERSONAL
Successful leader, equally effective as member of a team. Highly organized able to multi task and accomplish
multiple objectives. Professional demeanor and attentive to detail.
REFERENCES
Available Upon Request
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