Customer Service Management

Megha Kamlapurker

Pomona, California *****

**** ***** ***** *** #***

Phone: 909-***-****

Email: abhf1p@r.postjobfree.com

Over 4 years of experience dedicated to achieving profitability and

delivering outstanding customer service. Energetic professional with

exceptional analytical, organizational and people skills. Strong personal

ethics and integrity. Convey a professional image of honesty, compassion

and concern for our customers' needs. Good conflict-resolution skills.

Works well under pressure and deadlines. A highly organized team-builder,

with strong leadership experience. Excellent communicator seeking a

challenging position with the opportunity for professional growth.

Experience

Accountant

(07/2009 - Present)

EB Professional Services, El Monte, CA

(Accounts outsourcing for hospital, constructions, investment banker,

automobile, hotel Management)

. Ensure financial records are maintained in compliance with accepted

policies & procedures.

. Ensuring that the accounting procedures are being followed by law and

General Accepted Accounting Principles (GAAP).

. Compile and analyze financial information to prepare financial

statements including monthly, quarterly and annual accounts.

. Analyze financial information to recommend or develop efficient use of

resources and procedures, provide strategic recommendations and

maintain solutions to business and financial problems.

. Responsible for customer and vendor relations; invoicing: A/P and A/R

transaction for full cycle; tax reports; payroll; financial tracking;

reporting and analyses; account reconciliation; budget preparation and

other critical financial operations. Including Journal entries.

. Responsible for organizing and preparing the books of accounts in time

for compliance with other statutory provisions.

. Involved in budgeting decisions.

. Responsible for preparing financial statements

. Responsible for preparation of analysis and various reports for

management, which contain sensitive or confidential matters.

. Accountable for capital investments and decisions.

. Responsible for short term and long term investments.

. Responsible for an optimal mix of debt securities and equity (WACC)

. Involved in decisions of Capital Assets Pricing Model(CAPM)

. Involved in assisting the financial manager in preparing the annual

budget as per management guidelines.

. Involved in organizing comprehensive and effective internal control

over financial reporting.

. Daily responsibilities

1. Liquid assets management

2. Cash conversion cycle.

3. Factoring accounts receivable.

4. Managing securities and cash flow management.

5. Increases cash level with positive and negative float.

6. Inventory management.

Accountant

(12/2005 to 11/2008)

Encore Enterprise, Pune. India

(Corporate office Dallas, TX)

. Responsible for materials and production costs, costs of sales,

product development, overhead, etc.

. Product costing utilizing Activity Base Costing, Job Order Costing,

Joint Product Cost and Internal costing(direct costing).

. Involved in cost volume and profit analysis {marginal costing}.

. Responsible for budgeting policies: master and flexible budget.

. Responsible for actual manufacturing costs and prepares periodic

reports comparing budget costs to actual production costs; this

includes product margin reporting and analytics.

. Variance analysis for product cost and overheads.

. Responsible for monitoring 7 Accounts Payables/Receivables staff

. Worked with 90 U.S hotels and 874 individual vendors.

. Ensured all payments were accurately processed in a timely manner.

( Responsible for daily bank deposits, clear debit/credit offsets

( Journal entry, posting entries to ledger, month end closings

( Responsible for Printing check and daily cash transaction.

. Compiled bank reconciliation statements for each hotel.

. Worked with or without purchase order invoices, recurring invoices

emergence payments, check request payments, retained invoices.

. Responsible for maintained balanced work distribution and improvement

of team performance

. Vendors included Sysco, US Foodservice, Verizon, Guest Supply, Sun

Coast, Wal-Mart, IBM, Sam Club, Time Warner Cable, San Diego Bank,

Wachovia, Home Depot, Wells Fargo, Kmart.

. Hotels included Radisson, Best Western, Lake Charles, Nashville,

Lewisville, Residence In San Antonio, Hampton In Tampa, Hampton In

Atlanta, Hampton In San Antonio, Marriot Hotels.

. Managed duplicate payments, past due invoices, and weekly statement

reconciliations

Other skills

1. Working with Business Information System.

2. MS Great Plains, QuickBooks. Enterprise Resource Planning.[ERP]

3. Ms Office.

4. Business Law, Sarbanes Oxley act 2002,Committee Of Sponsoring

Organization.(COSO)

5. Electronic Data Interchange (EDI), Business 2 Business (B2B),

Business 2 Consumer (B2C), Customer Relationship Management (CRM).

6. Batch and online processing, different types of firewall, Database.

7. Disaster recovery plan.

Education and Credentials

Masters Degree (MTM) in Tax Management and Administration

Symbiosis International University, Pune, India 2005

Diploma In Advanced Computer Technology

C-DAC, Pune, India 2000

Diploma In E-Commerce

Delphi Computers, Pune, India 2000

B.A. Degree in Commerce

R.D.V.V., Jabalpur, India 1999

S.S.C. Degree

Board: U.P., Kanpur, India 1994

High School Diploma

Science Emphasis

C.B.S.E, Kanpur, India 1992

Contact this candidate