Customer Service Manager
Resume:
Kristen Ann Wallace
Oconomowoc, WI 53066
920-***-**** (cell)
************@*****.*** or ***********@*****.***
OBJECTIVE A full-time position using previous customer service,
communication, computer &
organizational skills.
SUMMARY OF QUALIFICATIONS
Computer experience includes Microsoft Office, Microsoft Excel, PowerPoint, and
Outlook
Extremely dependable, conscientious, motivated, accurate and detail-orientated
Knowledgeable in working with participants to obtain all required information to
handle participant reviews
Strong organizational, planning, interpersonal and communication skills
Working knowledge of A/P, A/R, Cash Receipts, General Ledger and Payroll
Excellent phone manner; relate well with clients
Ability to work in fast paced environment
EMPLOYMENT HISTORY
Community Action Coalition for South Central Wisconsin, Inc., 2008 - Present
Watertown, WI
Financial Services Specialist
Administer the Section 8 Housing Choice Voucher Program for Jefferson County (70
vouchers)
Perform Annual Recertification's for program participants based on month admitted to
the program or new lease up date (if participant has moved to new unit)
Perform Interim Re-examinations based on change in income, change in household
composition, change in rent, or change in medical or daycare allowance
Complete all Annual HQS Inspections for program participants and notify landlords all
HQS failures, Initial HQS inspections for new program participants as well as HQS
inspections for any other housing programs (Continuum of Care, Transitional Housing
Program, Jefferson Bridges)
Prepare monthly WHEDA Housing Assistance Payments and HQS Failed Inspections Reports
Compile data for annual SEMAP reporting
Work with auditors internally & outside for file compliance & HQS compliance annually
Handle referrals for tenant/landlord mediation
Perform any other duties as assigned
Die Concepts Inc., Waukesha, WI 1999 - 2008
Administrative Coordinator
Responsible for employee orientations, health insurance, dental, AFLAC, FSA, HRA and
401K enrollment as well as training co-worker to handle these tasks
Oversaw accounts payable, accounts receivable, and cash receipts
Ran month end procedures and generated company financials on monthly basis
Reviewed and monitored coil stock inventory levels on weekly basis and monthly basis
for finished goods, work in progress, and coil stock for all product groups
Compiled spreadsheets to track monthly company performance by job and product group
Generated bi-weekly payroll for 50 employees and calculate bi-weekly payroll related
expenses (taxes, 401K withholding, employee payroll deductions etc) - trained
co-worker for these duties also
Calculated quarterly employee merit checks - based on company quarterly performance
Computed 940, 941 and State Unemployment taxes on quarterly basis
Processed all W-2's and 1099's for year end
Wallace (2)
Prepared quarterly power point presentations for company meetings to review
financials with employees
Administered all document control for ISO 9001:2000
Trained department leaders in purchasing, quoting and order entry for job shop
software
Headed up year end business insurance and health insurance renewal programs
Troubleshooter for computer problems for shop and office employees
Waukesha Tool and Stamping, Inc., Sussex, 1997 - 1999
WI
Traffic Coordinator / Inventory Control Aug '99 - Nov '99
Performed all duties as listed under Traffic Coordinator
Relieved all raw material, hardware, & finished goods upon completion of job or
release
Responsible for transferring all finished goods and hardware items into inventory
Tracked all raw material that showed problems in the system
Conducted cycle counts for discrepancies in inventory
Production Control May '99 - Nov '99
Instrumental in converting company software program (Accuterm) to JobBoss to be Y2K
compliant
Acted as purchasing agent for all raw material and hardware supplies until new
Purchasing Manager could start
Instructed Production Foreman on how new computer system works and how to locate
information needed to assist in his daily duties
Headed up system overviews on the new software program with key employees
Assumed duties for Production Scheduler/Planner for all current orders (jobs) that
existed for company
Coordinated with outside service vendors to assure that product would be completed by
required date
Worked closely with Shipping & Receiving to make sure all jobs would ship by required
date as well as with Customer Service/Order Entry to notify them of jobs that would
be late or partials
Traffic Coordinator June '98 - May '99
Responsible for coordinating all shipments & all required paperwork to outside
service vendors or to customers
Negotiated with various freight line representatives to obtain best pricing for all
outbound shipments
Worked with outside service vendors expediting various orders based on customer
expedites
Scheduled pick-ups with various freight lines to move product from dock to customers
or vendors
Completed all required customer certifications with shipment
Coordinated with Shipping & Receiving Manager and Inventory Control on parts in
inventory, missing from inventory, or lost at outside service vendors
Prepared all required paperwork for shipping parts out of the country
Recorded all receipts from outside service vendors and forward paperwork to accounts
payable
Receptionist / Office Assistant Sept '97 - June '98
Responsible for answering phones
Tracked repair hours for tool room employees
Calculated 60+ employees payroll hours on weekly basis
Monitored and tracked employee attendance records as well as vacation hours
Assigned duty of entering all tool and stamping quotes
Recorded all cash receipts
Called all customers with outstanding invoices
Assigned A/P invoices with matching packing slips and entering vouchers when
necessary
Operated as back up for order entry when necessary
Wallace (3)
Vulcan Materials Company, Sussex, WI 1996 - 1997
Plant Clerk
Generated payroll for 20 employees
Entered and received all purchase orders in PeopleSoft computer program
Processed end of month close-out for purchasing, fuel usage, first aid and safety,
production and labor costs
Tracked costs of Capital Projects
Completed weekly rail shipment reports, maintenance reports on heavy equipment, and
fuel usage reports
Worked truck scale when necessary
Operated seismograph during quarry blasts
Traveled to other quarry locations to cover office during employee absences
W.J. Pence Company, Waukesha, WI 1996
Receptionist / Office Assistant
Responsible for answering of phones and faxing of office documents
Mailed all necessary documents to sales personnel twice a week
Charted all promotional food sales so as to alleviate any overlap
Created food / product surveys
Recorded all food contract into computer for promotional food items on sale in
specified time frame
Generating all correspondence for the President and Vice-President
Crown Temporary Services, Milwaukee, WI 1994 - 1996
Personnel Coordinator
Responsible for answering 12 line phone system
Interviewed potential clients on previous job experience, skills, and type of work
they are looking for
Placed clients in temporary to possible hire positions
Corresponded with various customers in taking and filling their orders as well as
monitoring employee performance while with customer
Presented group presentations on Crown policies and procedures in English and Spanish
Conducted all interviews for the Spanish speaking community
POSITIONS HELD WHILE ATTENDING COLLEGE
Dept of Residence Life - UW Milwaukee 1990 - 1995 (part time)
Flicks Movie Program Financial Manager
Oversaw cash handling procedures
Negotiated contracts with film distributor representatives and various vendors
Scheduled staff
Managed the expenses and revenues of the theater
Created operating manual for weekend procedures
Monitored concession inventory
Cable Programmer
Programmed movies for Residence Hall cable channel
Negotiated contracts with film distributor representatives
Worked with Administration in Residence Hall and on campus to promote education and
wellness programs
Created operating manual for position
Wallace (4)
Kenwood Inn - UW Milwaukee 1989 - 1991 (part time)
Wait Staff
Served as cashier, hostess, wait staff and catered outside events
EDUCATION University of Wisconsin-Milwaukee
B.A., Political Science with Law Studies Certificate, May 1995
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate