Customer Service Representative
Resume:
PROFESSIONAL PROFILE
A position effective with communicating with people, skilled at handling
internal and external telecommunication correspondence, verbal
communication and accustom to working in a fast pace environment.
PROFESSIONAL SKILLS
. WordPerfect, Microsoft Word, Microsoft Outlook, Access, Lafa,
Bpodirect, AS400 and Excel
. Machine Transcription
. Type 60 wpm
. Internet Research
PROFESSIONAL EDUCATION
. Executive Secretarial School, Word Processing, Graduate May 1990
PROFESSIONAL EXPERIENCE
March 2010 to Present Customer Service Representative
AEGIS Answer incoming calls and respond to
Irving, Texas customer request
Provide customers with benefit and
eligibility information
Billing and Payment issues
Customer materials requests
Explanation of Benefits
identify, research and resolve
customer issues using the computer
system
Enroll new customers
May 2010 to September 2010 Loan Specialist (Bank of America
STAFFMARK TEMPORARY AGENCY Contractor)
Richardson, Texas Outbound calls to assist with
processing Home Modification Loans
Reviewed and updated loan files
Data Entry
February 2008 to August 2009 General Office Associate
UTI Provided customer service at the front
Dallas, Texas office answering phones and schedules
for pick-up and drop-off of shipments
Performed clerical functions such as
maintaining reports, preparing BOLS
for Outbound shipments and filing
Supported Inbound Command Center to
assist to resolve problem shipments
June 2007 to November 2007 Direct Sales Associate
TIME WARNER CABLE Outbound sales
Farmers Branch, Texas Provided customer service and
communication skills
Handled customers complaints to
resolve issues
December 2007 to January 2008 Customer Service Representative
CORNERSTONE STAFFFING (Contractor)
Arlington, Texas Inbound calls for loans and banking
information
Sold product and place customer orders
in computer system
Provided customers with product and
service information
Identified, researched, and resolved
customer issues using the computer
system
October 2003 to May 2007 Transportation Security Officer
TRANSPORATION SECURITY Performed security screening at
ADMINISTRATION checkpoint and baggage areas
Coppell, Texas Conducted duties handling sensitive
information and executing rules and
regulations
Provided customer service to
effectively communicate with
passengers and screeners to achieve
quality service
October 2000 to August 2002 Secretary to Partner (Contractor)
SPERION, SNELLING, IMPRIMIS & Provided administrative support to
AFFILIATES partner and two associate attorneys in
Dallas, Texas the areas of litigation and corporate
Prepared a variety of legal
correspondence such as pleadings,
discovery, letters and other related
legal documentation
Handled office calendar and
appointments
Maintained filing and expense reports
Contact this candidate