Customer Service Management
Resume:
Nathan Lyons
Oglesby, IL *****
*******@*******.***
Experienced Account Receivables Manager with over 7 years of progressive
management experience in a hospital/healthcare environment.
Skills Summary:
Collections
Customer Service
Admissions Management
Revenue Management
Billing and Coding Regulations
Insurance Denial Management
Pre-Certification /Authorization
Compliance
Electronic Medical Records (system selection and training)
Team Management
Operational Management
Experienced in several billing systems including Quadra Med Affinity, IDX,
Siemens SMS, CPSI, Epic, Mysis Tiger
Professional Experience
January 2010 - February 2011
Hopedale Medical Complex, Hopedale, IL
Director of Patient Accounts
. Manage a team of ten employees: billing specialists, collections,
financial counselors and admitting staff
. Implemented the use of the InterQual system to reduce medical necessity
denials
. Implementation and maintence of the Passport system for both the upfront
collections system and the upfront order screening system.
. Reduced the amount of accounts with a credit balance by 50% including
reducing $150k in self pay credits
. Reduced Gross days in A/R from 53 to 45
. Responsible for day to day operations as it relates to revenue cycle
management.
. Diffused highly charged interactions as necessary.
. Maximized revenue and cash flow by improving A/R processes
. Manage operations for patient registration, eligibility, and admitting
and cash application.
. Ensure billing and coding regulations are adhered to.
. Responsible for hiring and managing all A/R and Admitting staff.
. Responsible for resolving outstanding receivables.
July 2008 - 12/2008
St. Vincent Health, Indianapolis, IN
Finance Consultant
. Prepared financial statements and reports
. Collected recorded and analyzed financial data
. Performed ongoing accounting tasks
. Completed monthly financial audits
. Responsible for maintaining budget data
February 2005 - May 2008
St. Elizabeth Regional Health, Lafayette, IN
Revenue Management Department Manager - Western Region
. Responsible for day to day management of Revenue Cycle department
. Increased net revenues for the organization by 3 million each year due
to process improvements
. Managed a team of 20
. Responsible for three hospital campuses
. Managed audit and review of all revenue activities
. Ensure billing and coding compliance
. Led process improvement initiatives
. Provided operational strategies for upper management
. Trained staff on reimbursement strategies and implementation
. Involved in EMR system selection, implementation and training
(upgraded from legacy system to Affinity)
June 2003 - July 2004
Arnett Clinic, Lafayette, IN
Patient Collections Specialist
. Responsible for A/R management for self pay and after insurance
patients
. Responsible for billing and coding compliance
. Issued letters for missing information and rejected claims
Education
Illinois Valley Community College
Associates Degree: Accounting
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