Customer Service Sales

Patricia A. Bradley

*** ***-*-**** ****, Mount Prospect, IL, 60056 • 847-***-**** • *********@***.***

PROFILE

• • Invoices/Expense Reports •Records Organization &

Accounts Receivable Management

Management

• • Vendor Negotiations & Management • Spreadsheets & Accounting

Billing and Collections

Reports

PROFESSIONAL EXPERIENCE

JFC International, Hanover Park, IL

Accounts Receivable Specialist / Administrative Assistant 1988-Feb. 4, 2011

Responsible for daily A/R processes; manage vendor/supplier relations; and oversee the timely, accurate

processing of invoices, purchase orders, expense reports, credit memos and payment transactions.

Maintain adherence to corporate, accounting and GAAP standards; address escalated issues from

employees and vendors regarding accounts payable; and ensure accurate and compliant A/R files and

records in accordance with company policies and government regulations.

• Managed the accurate and timely processing of invoices for large, multi-site organizations. Assess

and close A/R sub-ledger on a monthly basis, validated content and resolved various issues.

• Resolve account issues which may include: processing credit requests; processing and forwarding

payment requests.

• Identify and respond to delinquent customer accounts and initiate/manage collection efforts.

• Notify customers of delinquent accounts and maintain detailed records of all activities on the

account.

• Maintain accurate and current records of customer contact information.

• Interface with vendors and other Accounts Payable staff to resolve issues.

• Classify, review and input data according to prices, manufacturers name, item number and stock

number in inventory system.

• Inspect inventory in regional warehouses to ensure that items are not deteriorated/damaged for

issuance purposes.

• Manage administrative support including: creating new files for vendors, enter all sales orders,

invoice all sales orders, handle incoming sales calls and track sales orders.

• Provide excellent customer service and answer phones in a professional and courteous manner.

• Assist in the supervision of all aspects of conference and trade show participation including

promotions.

• Responsible for daily operations including: answering telephones, e-mailing customers, filing and

creating business correspondence.

• Manage domestic and international travel arrangements and itineraries.

COMPUTER SKILLS

Experience in Microsoft Word, Excel and Outlook

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