Customer Service Sales

Bonnie C. Norwood

**** *. **********

Cordova, TN 38016

901-***-**** Home/901-***-**** Office

********@*******.***

BACKGROUN D SUM MARY:

A dedicated self-motivated business professional with a solid background in inventory control. Demonstrated ability to

i dentify, analyze and solve problems. Knowledgeable in all facets of inventory control. Experienced in data entry.

P roven ability to work independently or with others. Work well in a fast paced environment. Detail Oriented. Meets

Deadlines. Organized.

CAREER H ISTORY

ACH FOODS, Cordova, TN 11/02 – Present

I nventory Analyst – Consumer Brands

Responsible for maintaining appropriate inventory levels at seven distribution centers. Ensure that positioning of

i nventory is executed timely and accurately in order to meet customer’s needs. Maintain effective communication f low

between ACH and its supply sources and distribution points.

• Managed distribution of inventory from “IT Rough Cut Model” report. Instrumental in successes that have

resulted from adaption of the model and the continued evolving of this and other models. Have recently

adapted to the SAP tools to manage inventory.

• At the roll out of SAP I became the key contact for new Customer Service Representatives with questions

regarding product information, product inventory and distribution center details.

• Daily monitor potential inventory issues and put solutions into place. Initiate product transfers and/or

movement of orders to different shipping points.

• Named as a system SME (Subject Matter Expert) for Stock Transport Orders in SAP. Also named as

Changeover Champion at Phase 2 SAP Conversion.

• Increased the Complete and On Time Fill rate on Consumer Branded items from 97.3% to 98.9%.

SARA LEE CORPORAT IO N – J I M M Y DEAN FOODS D I V IS IO N, Chicago, I L 07/89 – 11/02

Co-packed P roducts Coordinator 8/2000 – 11/2002

Responsible for the coordination between suppliers, sales, warehouses and distribution for all Jimmy Dean Foods and

K ing Cotton Foods co-packed products to assure product availability while effectively controlling supplier and internal

costs.

• Effectively coordinated inventory for over 150 co-packed items

• Reduced distressed sales on a major category of co-packed items by 42%

• Assisted in the conversion of a large product line from in-house production to an outside vendor

• Coordinated with Project Managers to research viability of slow moving products resulting in the discontinuing

of twelve non-cost effective products

Outside Warehouse Coordinator 5/98 – 8/2000

C ustomer Service Representative 12/94 – 5/98

Pu rchasing: Buyer/Expeditor 7/89 – 12/94

E D UCAT IO N

University of Tennessee at Martin, TN

CONT I N U I NG ED UCAT ION

Essentials of Purchasing – University of Memphis

Win Win Negotiations, Frontline Leadership, Achieving Extraordinary Customer Relations – Jimmy Dean Foods

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