Customer Service Assistant

Shannah N. Thompson

**** ******* ******

Charlotte, NC 28208

704-***-**** ********.*******@*****.***

A team player seeking to obtain a full-time position in customer service.

OBJECTIVE

Strengths include multi-tasking, problem-solving and communication.

Proficient in MS Office and exhibit superior typing skills. I work well without

close supervision and have the ability to achieve personal goals while meeting

company’s expectations.

Iverify, Charlotte, NC

Guard Tour Specialist, Jan.2010 Still

PROFESSIONAL

• Scanned cameras at various location for employee’s & customer’s security

EXPERIENCE

• Made announcements to deter crime

• Completed 300+ guard tours daily

Convergys Corporation, Charlotte, NC

Customer Service Rep, Dec.2007 Jan.2010

• Handled 80+ inbound calls daily

• Assisted customers with making an online connection

Scheduled service calls to customer’s premise if needed

Made notations to account

•

Anointed Hands Hair Salon, Charlotte, NC

Assistant, May 2002 – Jan.2009

• Handled inbound calls

• Scheduled appointments

• Assisted 5+ hairstylists with shampooing and replenishing supplies

Inspected & closed shop nightly

IRMC, Charlotte, NC

Billing & Collections Specialist, Dec.2005 – Nov.2007

• Handled 150+ inbound calls daily

• Collected payments for utility bill

• Resolved customers inability to pay bill by setting up payment plan

Scheduled service calls to customer’s premise if needed

EDUCATION Central Piedmont Community College, Charlotte, NC

Certificate, 2005

Office Information

• Ten key

• Keyboarding

• Microsoft Office Suite

• Graduated class valedictorian

REFERENCES Available upon request

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